Tracking Link In Automated Email Not Working

Resolved missbl
(@missbl)

3 years, 5 months ago

Hi,
We use the free version of ‘Orders Tracking for WooCommerce’. We noticed that the tracking link that is being sent to customers on the automated email after the tracking number is manually uploaded to WooCommerce is taking them to an unsecure error page. If you copy the tracking number into google or the shipping carriers website it works, but the automated link does not. Does anyone know how to fix this please?
Thanks so much –

Viewing 4 replies - 1 through 4 (of 4 total)

kimvt1991
(@kimvt1991)

3 years, 5 months ago

Hi,
Sorry for missing your topic.
Please send me the tracking link you receive via email and describe your issue with screenshots.
Best regards

Thread Starter missbl
(@missbl)

3 years, 5 months ago

Hi there,

Thanks for your reply 🙂

An example of the tracking link the customer receives is:

click

See screenshot 1 for how this link is included in the customer’s email.

Customers have been complaining that when clicking on the link it takes them to an unsecure page. See screenshot 2 for example.

If you copy and paste the tracking number into google it does work, so it’s not the tracking number that is the issue but the link or link format itself.

Please help.

Thanks so much for your time!

Becky

Thread Starter missbl
(@missbl)

3 years, 5 months ago

https://www.dropbox.com/s/bwzdj9v0siffk9m/_example1.png?dl=0

https://www.dropbox.com/s/b5w3qn6u4hyy0bv/_example2.png?dl=0
kimvt1991
(@kimvt1991)

3 years, 5 months ago
Hi Becky,
I try clicking the link your customer receives and it works fine.
The original tracking url is https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1= . . . and it’s encrypted by your email service so your customers receive the url as http://url . . . .com/ls/click?upn=. . .
If the url that your customers receive does not work well, you should contact your mail service to ask for help, our plugin does not control that.
Best regards
- This reply was modified 3 years, 5 months ago by kimvt1991.

Viewing 4 replies - 1 through 4 (of 4 total)

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