Tracking Information is added to refund emails

  • Resolved mjunes

    (@mjunes)


    3 years, 3 months ago

    Hello,

    First of all this is an amazing plugin. Makes my life so much easier. However I’m experiencing an issue. The tracking information is being added to refund emails. I checked the plugin settings and the “Order Email Display” checkbox is unticked for “Refunded”. But still the tracking information is displayed in the refund emails. I only have selected “Shipped” “Partially shipped”and “Updated Tracking”. How to fix this? Thanks in advance.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter mjunes

    (@mjunes)

    3 years, 3 months ago

    Hello, Can I get some support here? Thank you.

    Plugin Author Zorem

    (@zorem)

    3 years, 3 months ago

    Hi @mjunes,

    We are working on it. We will fix this issue in the next version of the plugin.

    Thanks,

    Thread Starter mjunes

    (@mjunes)

    3 years, 3 months ago

    Glad to hear that. I will wait for the next update. Thank you very much.

    Plugin Author Zorem

    (@zorem)

    3 years, 2 months ago

    Hi @mjunes,

    We just fixed the latest version of the plugin and fixed this issue.

    Thanks,

    Thread Starter mjunes

    (@mjunes)

    3 years, 2 months ago

    @zorem I just updated the plugin and found that the delivered status has been removed. So I had to revert back to the Version 3.2.0.1. Please let me know how to remove the Tracking Information from refund emails in that version of your plugin. Thank you.

    Plugin Author Zorem

    (@zorem)

    3 years, 2 months ago

    You can create the custom order status delivered + email in your functions.php file or use a plugin for that, and keep AST updated to the latest version,
    if you feel hopeless with the delivered order status, contact us on zorem.com, let us know its you (@mjunes) and we will help you.

    Thread Starter mjunes

    (@mjunes)

    3 years, 2 months ago

    Hello, Thank you very much for the response. I just sent a message from your contact us form at zorem.com. Awaiting response. Thanks in advance.

Viewing 7 replies - 1 through 7 (of 7 total)
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