Tracking country with Maxmind not working

Resolved tiri20
(@tiri20)

8 years, 3 months ago

Hi Camu,
I’m using MaxMind Integration add-on (with licence key) for tracking the countries of our visitors.
Unfortunately the access log shows no country flag and the “WHOIS”-windows shows only the IP address.

It looks like the link to the Maxmind database isn’t working properly.

Thanx for your help.
tiri

https://wordpress.org/plugins/wp-slimstat/

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Author Jason Crouse
(@coolmann)

8 years, 3 months ago

Hi,

did you get the right license key from them? Could you send us a screenshot of the overlay window at http://support.wp-slimstat.com ?

Thanks,
Camu

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

8 years, 3 months ago

This add-on?

http://www.wp-slimstat.com/downloads/maxmind-details/

I’m using MaxMind Integration add-on (with licence key) for tracking the countries of our visitors.

If this is in regards to a commercial add-on then please take this conversation to the author’s site.

[ FIXED URL ] http://support.wp-slimstat.com/

As the author is aware, support of commercial products are not permitted in these forums.

http://codex.wordpress.org/Forum_Welcome#Commercial_Products

As you are their customer I am sure you will have no problem getting support there.

Plugin Author Jason Crouse
(@coolmann)

8 years, 3 months ago

Jan,

happy new year! As you can see, I already advised Tiri to contact us through our support website 😉 Everything cool?

Camu

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

8 years, 3 months ago

Everything cool?

Of course and Happy New Year. 😉

Thread Starter tiri20
(@tiri20)

8 years, 3 months ago

ok, I will contact camu through
[Link redacted]

sorry, i didn’t know.
Regards

Plugin Author Jason Crouse
(@coolmann)

8 years, 3 months ago

Please do not disseminate that URL, the correct URL for our support website is

http://support.wp-slimstat.com

I will add a note to the FAQs here in the repository to advise users of our premium add-ons to use the support site.

Cheers,
Camu

Viewing 6 replies - 1 through 6 (of 6 total)

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