Title: Tracking Code has not been inserted Last modified: April 10, 2021 --- # Tracking Code has not been inserted * Resolved [winguide](https://wordpress.org/support/users/winguide/) * (@winguide) * [5 years, 1 month ago](https://wordpress.org/support/topic/tracking-code-has-not-been-inserted/) * Hi, I installed and configured this plugin. The plugin was successfully connected to my self-hosted Matomo installation via the HTTP API. I activated standard tracking and the tracking code is displayed correctly. However, I cannot find the script in the source code of my website. Any ideas why this could be? Many Thanks. PS: It is a multisite installation. Viewing 1 replies (of 1 total) * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [4 years, 12 months ago](https://wordpress.org/support/topic/tracking-code-has-not-been-inserted/#post-14437715) * Please check if [wp_head](https://developer.wordpress.org/reference/functions/wp_head/) and [wp_footer](https://developer.wordpress.org/reference/functions/wp_footer/) are used in your plugin and are placed at the correct position: `wp_head` in ` header.php` or `index.php`; `wp_footer` in `footer.php` or `index.php` – but this may differ in your theme. The `wp_head` call should be inside the `` section, the wp_footer call before the closing `` tag. * Also check if you configured a tracking filter (e.g., to not track admin users), and if so and you are using a filtered user account, please log out and check again. * If you are using a caching plugin, you can also try to clear the cache. Viewing 1 replies (of 1 total) The topic ‘Tracking Code has not been inserted’ is closed to new replies. * ![](https://ps.w.org/wp-piwik/assets/icon-256x256.png?rev=3467966) * [Connect Matomo - Analytics Dashboard for WordPress](https://wordpress.org/plugins/wp-piwik/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-piwik/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-piwik/) * [Active Topics](https://wordpress.org/support/plugin/wp-piwik/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-piwik/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-piwik/reviews/) ## Tags * [code](https://wordpress.org/support/topic-tag/code/) * [tracking](https://wordpress.org/support/topic-tag/tracking/) * 1 reply * 2 participants * Last reply from: [braekling](https://wordpress.org/support/users/braekling/) * Last activity: [4 years, 12 months ago](https://wordpress.org/support/topic/tracking-code-has-not-been-inserted/#post-14437715) * Status: resolved