Support » Plugin: AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available) » Tracking Button and info not showing on order history

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  • same issue! resolved already by U? And how?



    I also have the same problem .
    Customer area ( front-end )i see, who is the carrier and the number of tracking , but the button does not appear.

    I also tried to register on your site and to enable the API , but the problem remains .

    How can we solve ?


    Yup, can’t see the tracking button, please advice, thanks

    same results here w/the latest version.

    so i created a temporary fix for this. to start off, i tested a clean install of wordpress with only woocommerce and aftership enabled as plugins. was getting updates of tracking #’s i entered from my wordpress install too. i think the notes for aftership indicate it hasn’t been tested w/the most current version of wordpress or woocommerce so i’m hoping that’s all it is and they’ll update things soon.

    to fix things i did a huge ‘no no’ by editing the aftership plugin itself. why is doing this a bad idea? for starters anytime the aftership plugin updates it’ll wipe out the modification i created. this was a last resort and temporary solution.

    step 1, open up /wp-content/plugins/aftership-woocommerce-tracking/aftership.php

    step 2, go to line 456 where you should see echo $track_message_1 . $values['aftership_tracking_provider_name'] . '<br/>' . $track_message_2 . $values['aftership_tracking_number'] . $required_fields_msg;

    step 3, change that to: echo $track_message_1 . $values['aftership_tracking_provider_name'] . '<br/>' . $track_message_2 . '<a href="//' . strtolower($values['aftership_tracking_provider_name']) . '/' . $values['aftership_tracking_number'] . '" title="Track Order" target="_blank">' . $values['aftership_tracking_number'] . '</a>' . $required_fields_msg;

    This was tested on an order without a tracking # and no errors were thrown.


    the fix is partially correct, it misses “http” to declare protocol to use in the link to a AfterShip web site and, above all, “aftership_tracking_provider_name” is not parsed well in case of certain providers (like BRT Bartolini).

    Is there any updates to have a real fix to restore the aftership button?

    Thanks for supporting.

    Hey guys,

    for woo-commerce 2.6.2 above solution is not working for me. Anyone to help?

    hello plugin author we are waiting for the update of your plugin or give us any alternate solution please.

    Thanks in Advance.

    Plugin Author AfterShip & Automizely


    Hi Veeranki, can you please email us at so we can investigate? Thanks.

    The AfterShip team

Viewing 8 replies - 1 through 8 (of 8 total)
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