Title: tracking abandoned carts.
Last modified: November 21, 2019

---

# tracking abandoned carts.

 *  Resolved [irisfarma](https://wordpress.org/support/users/irisfarma/)
 * (@irisfarma)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/tracking-abandoned-carts/)
 * Hi I installed the plugin but I can’t understand how an abandoned cart is tracked
   down. I have tested the email and it works well but simulating a navigation without
   completing the purchase does not work. I wonder if the user has to create an 
   account to be tracked.
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [CartFlows Team](https://wordpress.org/support/users/cartflows/)
 * (@cartflows)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/tracking-abandoned-carts/#post-12162854)
 * Hello [@irisfarma](https://wordpress.org/support/users/irisfarma/),
 * User does not need to create an account to be tracked.
 * When a customer fills the email on the checkout page, his email gets tracked.
   
   If customers left out from the checkout page or unable to complete their purchase
   within 15 Min, then the cart is marked as abanded, and email will be sent.
 * You can see the Abanded orders in Report section > Recoverable Orders.
 * For more details you can refer the following link:
    [https://cartflows.com/cart-abandonment/](https://cartflows.com/cart-abandonment/)
 * Let us know if you have any query we will happy to assist you.
 * Thank You!
 *  Thread Starter [irisfarma](https://wordpress.org/support/users/irisfarma/)
 * (@irisfarma)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/tracking-abandoned-carts/#post-12162921)
 * Yesterday I tried to simulate a purchase without completing it. I stayed on the
   page for a long time and I even tried to close the page but the plugin doesn’t
   track anything. Can you help me?
 * I also ask you if the plugin can track even when the user uses paypal checkout
   without reaching the final page.
    Thank you
 *  Plugin Support [CartFlows Team](https://wordpress.org/support/users/cartflows/)
 * (@cartflows)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/tracking-abandoned-carts/#post-12171887)
 * Hello [@irisfarma](https://wordpress.org/support/users/irisfarma/),
 * We apologize for the delay in response.
 * Have you disabled cron from your side? If yes, you need to set an external cron
   from Cpanel.
 * In the case of the PayPal, plugin mark the cart abanded until the user does not
   complete the order successfully.
 * If you need any help, you can open a support ticket [here](https://cartflows.com/support/).
 * Thank You!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘tracking abandoned carts.’ is closed to new replies.

 * ![](https://ps.w.org/woo-cart-abandonment-recovery/assets/icon-256x256.gif?rev
   =3370405)
 * [Cart Abandonment Recovery for WooCommerce – Recover Lost Sales with Automated Emails](https://wordpress.org/plugins/woo-cart-abandonment-recovery/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-cart-abandonment-recovery/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-cart-abandonment-recovery/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-cart-abandonment-recovery/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-cart-abandonment-recovery/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-cart-abandonment-recovery/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [CartFlows Team](https://wordpress.org/support/users/cartflows/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/tracking-abandoned-carts/#post-12171887)
 * Status: resolved