Track Button not working on Mobile Device

  • Resolved willwai

    (@willwai)


    7 years ago

    When using [tracking-form], the “Track” is not working on mobile devices. It gives no response. However, it works fine on PC.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    7 years ago

    Hi Will,

    Could you please provide a link to your tracking page, so we could have a look? We’re not experiencing this issue on our test sites.

    Thank you

    Thread Starter willwai

    (@willwai)

    7 years ago

    Hi Support, Please use this URL.

    The button works on PC but not on tablet or mobile.

    Thanks
    Will

    Thread Starter willwai

    (@willwai)

    7 years ago

    This is the URL https://goo.gl/TrK6iC

    Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    7 years ago

    Hello,

    Below is a screenshot from your webpage sourcecode:

    View post on imgur.com

    It appears that the code from the footer is covering the tracking form code. It is possible that the theme that you are using is causing this. Try changing your theme and test it again.

    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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