Tour export error – Missing media file

  • Resolved modoshawan

    (@modoshawan)


    1 year, 11 months ago

    Hi!

    Has anyone encountered this error message while trying to export a VR tour?

    Media file not found in your directory or failed to access media file, cannot create export file. Please check the scene image url of scene id: (ID of the scene) exists in your media directory or check your ssl certificate is valid and not self signed certificate

    I checked all of my scenes and all the resources are available. Also the tour works just fine.

    Thanks!

Viewing 1 replies (of 1 total)
  • Jahir Chowdhury

    (@jahirchowdhury)

    1 year, 11 months ago

    Hi @modoshawan ,

    The Virtual Tour export feature is one of our premium features.

    You see, this forum is for our free users only.

    So, would you mind contacting us on our website’s support platform?

    We’ll have no issues providing you support there.

    Hope you understand.

    Regards,

Viewing 1 replies (of 1 total)
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