Title: Total Users Does Not Include Subscribers
Last modified: March 8, 2023

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# Total Users Does Not Include Subscribers

 *  Resolved [sdonbekci](https://wordpress.org/support/users/sdonbekci/)
 * (@sdonbekci)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/total-users-does-not-include-subscribers/)
 * I just installed the app. Only administrator and author roles appear in the dashboard
   and email roles. Subscribers do not appear anywhere. Site uses WP Membership 
   plugin. Thanks for your support!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftotal-users-does-not-include-subscribers%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Contributor [Suman Bhattarai](https://wordpress.org/support/users/metalfreek/)
 * (@metalfreek)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/total-users-does-not-include-subscribers/#post-16541962)
 * Hi [@sdonbekci](https://wordpress.org/support/users/sdonbekci/) is this the membership
   plugin you are using? [https://wordpress.org/plugins/simple-membership/](https://wordpress.org/plugins/simple-membership/)
 *  Thread Starter [sdonbekci](https://wordpress.org/support/users/sdonbekci/)
 * (@sdonbekci)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/total-users-does-not-include-subscribers/#post-16542205)
 * Hi [@metalfreek](https://wordpress.org/support/users/metalfreek/), that is correct.
   We have both members and subscribers in our site. We need a plug-in that can 
   send emails to both groups. Thanks 😊
 *  Plugin Contributor [Suman Bhattarai](https://wordpress.org/support/users/metalfreek/)
 * (@metalfreek)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/total-users-does-not-include-subscribers/#post-16542298)
 * [@sdonbekci](https://wordpress.org/support/users/sdonbekci/) the plugin you are
   using assigns role to users so missing Role details means there are most probably
   no user with that role in the system. Can you check your users **(wp-admin/users.
   php)** and see if any users have the role that is missing in the plugin. Thanks.
 *  Plugin Contributor [Suman Bhattarai](https://wordpress.org/support/users/metalfreek/)
 * (@metalfreek)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/total-users-does-not-include-subscribers/#post-16567152)
 * Hello [@sdonbekci](https://wordpress.org/support/users/sdonbekci/) haven’t heard
   from you for a week. I hope you have resolved the issue. If you have any further
   issue, feel free to start new thread. Thanks.
    -  This reply was modified 3 years, 1 month ago by [Suman Bhattarai](https://wordpress.org/support/users/metalfreek/).

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Total Users Does Not Include Subscribers’ is closed to new replies.

 * ![](https://ps.w.org/send-users-email/assets/icon-256x256.png?rev=3178917)
 * [Send Users Email - Email Subscribers, Email Marketing Newsletter](https://wordpress.org/plugins/send-users-email/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/send-users-email/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/send-users-email/)
 * [Active Topics](https://wordpress.org/support/plugin/send-users-email/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/send-users-email/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/send-users-email/reviews/)

## Tags

 * [subscribers](https://wordpress.org/support/topic-tag/subscribers/)
 * [WP Membership](https://wordpress.org/support/topic-tag/wp-membership/)

 * 4 replies
 * 2 participants
 * Last reply from: [Suman Bhattarai](https://wordpress.org/support/users/metalfreek/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/total-users-does-not-include-subscribers/#post-16567152)
 * Status: resolved