• Resolved daniel010101

    (@daniel010101)


    Hi,

    I’m getting the following error when I try to backup my site:

    Cannot add files to ZIP archive file: File ‘/home/myeecgco/public_html/wp-content/plugins/boldgrid-backup/cli/.ea-php-cli.cache’ does not exist [code -4]

    I have emailed the log to support@boldgrid.com.

    Regards,
    Daniel

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Brad Markle

    (@bwmarkle)

    Hi @daniel010101,

    I’m sorry to hear about the error you’re getting. Thank you for creating a new support topic about this issue, and sending us your log.

    I have created a fix for the issue, and I was hoping you can help test it.

    I’ve created a video in the past that shows how to switch to one of these test versions, you can find it here: https://youtu.be/LeLEdcaz4uk?t=160 You only need to watch the video for about a minute, and instead of the “tmp-transfer-log”, choose “branch.issue-397.202011110919”

    A summary of the video:
    1. Install the WP Rollback plugin
    2. Go to Plugins > Total Upkeep > Rollback
    3. Choose branch.issue-397.202011110919 and click Rollback

    After doing the above, please try your backup again. The fix we’ve added should resolve the issue.

    If you’re having any trouble, please let me know, I’m more to take a different troubleshooting route.

    Thanks, and I hope to hear back from you soon!
    – Brad

    Thread Starter daniel010101

    (@daniel010101)

    Hi Brad,

    *EDIT* – Oops – that didn’t fix the issue.

    Regards,
    Daniel

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @daniel010101,

    We released Total Upkeep 1.14.7 last night, which did have a bug in it. If it was working, then it stopped, that’s probably it.

    This morning, we released 1.14.8, which should resolve the issue.

    I think we should be good to go. Can you upgrade to 1.14.8 and test again?

    Thanks,
    – Brad

    Plugin Support Jesse Owens

    (@jessecowens)

    Hi @daniel010101
    It’s been a while since we’ve heard back from you, so we’re assuming the update resolved the issue for you.
    Please let us know if you have any more trouble, we’re happy to help.

    I have received the following message from Total Upkeep and would be grateful for any help you can give me in correcting the “fatal error”:

    We were unable to create a backup of your website due to the following:

    Fatal error: Out of memory (allocated 66060288) (tried to allocate 726334360 bytes) in /home2/…includes/class-wp-filesystem-direct.php on line 39

    Best regards,

    The Total Upkeep plugin

    Plugin Support Jesse Owens

    (@jessecowens)

    Hi @radzimaphoto

    This error means that while creating the backup, it exceeded the amount of memory that PHP is allowed to use.

    Specifically, the error points out that it is already using about 66MB of memory, but failed to allocate about 726MB more.

    There are a couple ways you can help fix this. First, check your PHP Memory Limit. You can find this in Tools > Site Health > Info > Server.

    You can usually increase the PHP Memory Limit via your host’s control panel. For example, in cPanel servers you can find this setting in the MultiPHP INI Editor tool.

    You may also be able to reduce the amount of memory required by switching your backup compressor to SystemZip instead of PHP Zip. Navigate to Total Upkeep > Settings > Backup Process and use the drop-down menu to switch the compressor.

    While you’re on this menu, consider enabling the Filelist Analysis. This will provide you with information in your backup logs that may explain why the backup is using so much memory- if very large files are being compressed for example, or if another plugin’s backups are being backed-up. You can find your backup logs in Total Upkeep > Tools > Logs

    @jessecowens: Thank you for your assistance.

    Plugin Support Jesse Owens

    (@jessecowens)

    Happy to help @radzimaphoto, let us know if you have any more issues or questions!

Viewing 8 replies - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.