Title: Total order incorrect Last modified: August 10, 2021 --- # Total order incorrect * Resolved [Nexus1901](https://wordpress.org/support/users/nexus1901/) * (@nexus1901) * [4 years, 9 months ago](https://wordpress.org/support/topic/total-order-incorrect/) * Hello, * We’ve found an incorrect total amount in a Woocommerce order. It seems the payment in PayPal was correct, but for a reason we can’t found, in Woocommerce is not appearing the correct total order. * [https://prnt.sc/1m7xcim](https://prnt.sc/1m7xcim) * The total order should be 13,98€ and not 23,69€. * This is not a general problem, the other orders are correct. This mistake happened only a few times. * Any idea about what is causing this issue and how to fix it? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftotal-order-incorrect%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * (@gabrielfuentes) * [4 years, 9 months ago](https://wordpress.org/support/topic/total-order-incorrect/#post-14755379) * Hi there 👋 * That’s strange! In order to help you to troubleshoot this issue, please share the following WooCommerce logs: - **System Status:** found under WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. - **Error log:** found under WooCommerce > System Status > Logs * Thank you! * Thread Starter [Nexus1901](https://wordpress.org/support/users/nexus1901/) * (@nexus1901) * [4 years, 9 months ago](https://wordpress.org/support/topic/total-order-incorrect/#post-14760111) * Hello Gabriel, thank you for your help. * Here you have: * 1) SYSTEM REPORT: * ` ### WordPress Environment ### * WordPress address (URL): [https://store.cunipic.com](https://store.cunipic.com) Site address (URL): [https://store.cunipic.com](https://store.cunipic.com) WC Version: 5.5.1 REST API Version: ✔ 5.5.1 WC Blocks Version: ✔ 5.3.2 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.4.1 Log Directory Writable: ✔ WP Version: ❌ 5.7.2 – Hay una versión nueva de WordPress disponible (5.8) WP Multisite: – WP Memory Limit: 524 MB WP Debug Mode: – WP Cron: ✔ Language: es_ES External object cache: – * ### Server Environment ### * Server Info: Apache PHP Version: 7.4.22 PHP Post Max Size: 32 MB PHP Time Limit: 600 PHP Max Input Vars: 100000 cURL Version: 7.29.0 NSS/3.53.1 * SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.31-MariaDB Max Upload Size: 16 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ * ### Database ### * WC Database Version: 5.5.1 WC Database Prefix: store_ Tamaño total de la base de datos: 381.51MB Tamaño de los datos de la base de datos: 252.80MB Tamaño del índice de la base de datos: 128.71MB store_woocommerce_sessions: Datos: 6.02MB + Índice: 0.19MB + Motor InnoDB store_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB store_woocommerce_order_items: Datos: 1.52MB + Índice: 0.22MB + Motor InnoDB store_woocommerce_order_itemmeta: Datos: 9.52MB + Índice: 6.03MB + Motor InnoDB store_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB store_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_woocommerce_payment_tokens: Datos: 0.05MB + Índice: 0.02MB + Motor InnoDB store_woocommerce_payment_tokenmeta: Datos: 0.08MB + Índice: 0.09MB + Motor InnoDB store_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB cerber_acl: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB cerber_blocks: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB cerber_countries: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB cerber_lab: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB cerber_lab_ip: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB cerber_lab_net: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB cerber_log: Datos: 0.17MB + Índice: 0.16MB + Motor InnoDB cerber_qmem: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB cerber_traffic: Datos: 0.27MB + Índice: 0.05MB + Motor InnoDB store_actionscheduler_actions: Datos: 16.05MB + Índice: 21.17MB + Motor InnoDB store_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_actionscheduler_logs: Datos: 10.02MB + Índice: 8.03MB + Motor InnoDB store_adtribes_my_conversions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_affiliate_wp_affiliatemeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_affiliate_wp_affiliates: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_affiliate_wp_campaigns: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_affiliate_wp_coupons: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_affiliate_wp_creatives: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_affiliate_wp_customermeta: Datos: 0.06MB + Índice: 0.03MB + Motor InnoDB store_affiliate_wp_customers: Datos: 0.08MB + Índice: 0.06MB + Motor InnoDB store_affiliate_wp_lifetime_customers: Datos: 0.06MB + Índice: 0.02MB + Motor InnoDB store_affiliate_wp_mlm_connections: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_affiliate_wp_payouts: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_affiliate_wp_referralmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_affiliate_wp_referrals: Datos: 0.45MB + Índice: 0.02MB + Motor InnoDB store_affiliate_wp_rest_consumers: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_affiliate_wp_sales: Datos: 0.06MB + Índice: 0.02MB + Motor InnoDB store_affiliate_wp_visits: Datos: 1.52MB + Índice: 0.16MB + Motor InnoDB store_cerber_files: Datos: 13.56MB + Índice: 0.00MB + Motor InnoDB store_cerber_sets: Datos: 2.50MB + Índice: 0.00MB + Motor InnoDB store_cerber_uss: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_commentmeta: Datos: 0.20MB + Índice: 0.23MB + Motor InnoDB store_comments: Datos: 2.52MB + Índice: 1.72MB + Motor InnoDB store_csp3_subscribers: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_feedmanager_channel: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_feedmanager_country: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_feedmanager_feed_status: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB store_feedmanager_field_categories: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_feedmanager_product_feed: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_feedmanager_product_feedmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_feedmanager_source: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB store_icl_content_status: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_icl_core_status: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_icl_flags: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_icl_languages: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_icl_languages_translations: Datos: 0.20MB + Índice: 0.13MB + Motor InnoDB store_icl_locale_map: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_icl_message_status: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_icl_mo_files_domains: Datos: 0.06MB + Índice: 0.02MB + Motor InnoDB store_icl_node: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_icl_reminders: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_icl_strings: Datos: 3.52MB + Índice: 5.41MB + Motor InnoDB store_icl_string_batches: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_icl_string_packages: Datos: 0.06MB + Índice: 0.00MB + Motor InnoDB store_icl_string_pages: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_icl_string_positions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_icl_string_status: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_icl_string_translations: Datos: 2.52MB + Índice: 1.80MB + Motor InnoDB store_icl_string_urls: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_icl_translate: Datos: 0.08MB + Índice: 0.02MB + Motor InnoDB store_icl_translate_job: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_icl_translations: Datos: 0.36MB + Índice: 0.94MB + Motor InnoDB store_icl_translation_batches: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_icl_translation_downloads: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_icl_translation_status: Datos: 0.23MB + Índice: 0.08MB + Motor InnoDB store_imagify_files: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB store_imagify_folders: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_options: Datos: 18.02MB + Índice: 1.25MB + Motor InnoDB store_pmxi_files: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_pmxi_hash: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB store_pmxi_history: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_pmxi_images: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB store_pmxi_imports: Datos: 0.11MB + Índice: 0.00MB + Motor InnoDB store_pmxi_posts: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_pmxi_templates: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_postmeta: Datos: 100.47MB + Índice: 41.13MB + Motor InnoDB store_posts: Datos: 34.53MB + Índice: 19.94MB + Motor InnoDB store_rank_math_404_logs: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_rank_math_analytics_gsc: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB store_rank_math_analytics_objects: Datos: 0.08MB + Índice: 0.02MB + Motor InnoDB store_rank_math_internal_links: Datos: 0.06MB + Índice: 0.02MB + Motor InnoDB store_rank_math_internal_meta: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB store_rank_math_redirections: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_rank_math_redirections_cache: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_sd_subscribers: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_stock_log: Datos: 12.52MB + Índice: 0.00MB + Motor InnoDB store_termmeta: Datos: 0.11MB + Índice: 0.16MB + Motor InnoDB store_terms: Datos: 0.06MB + Índice: 0.03MB + Motor InnoDB store_term_relationships: Datos: 0.19MB + Índice: 0.14MB + Motor InnoDB store_term_taxonomy: Datos: 0.06MB + Índice: 0.06MB + Motor InnoDB store_toolset_associations: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB store_toolset_post_guid_id: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_toolset_relationships: Datos: 0.02MB + Índice: 0.08MB + Motor InnoDB store_toolset_type_sets: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_usermeta: Datos: 4.48MB + Índice: 5.98MB + Motor InnoDB store_users: Datos: 0.16MB + Índice: 0.14MB + Motor InnoDB store_wcs_payment_retries: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_wc_admin_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_wc_customer_lookup: Datos: 0.16MB + Índice: 0.13MB + Motor InnoDB store_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB store_wc_gpf_render_cache: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_wc_order_coupon_lookup: Datos: 0.06MB + Índice: 0.06MB + Motor InnoDB store_wc_order_product_lookup: Datos: 0.39MB + Índice: 0.36MB + Motor InnoDB store_wc_order_stats: Datos: 0.23MB + Índice: 0.23MB + Motor InnoDB store_wc_order_tax_lookup: Datos: 0.16MB + Índice: 0.14MB + Motor InnoDB store_wc_product_meta_lookup: Datos: 0.06MB + Índice: 0.09MB + Motor InnoDB store_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB store_woocommerce_gpf_google_taxonomy: Datos: 1.52MB + Índice: 0.00MB + Motor InnoDB store_wpfm_backup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB store_wpmailsmtp_tasks_meta: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB store_wsal_metadata: Datos: 5.52MB + Índice: 10.06MB + Motor InnoDB store_wsal_occurrences: Datos: 0.33MB + Índice: 0.48MB + Motor InnoDB * ### Post Type Counts ### * acf-field: 10 acf-field-group: 2 attachment: 3594 custom-css-js: 2 custom_css: 2 elementor_font: 3 elementor_library: 16 elementor_snippet: 1 elementskit_content: 1 fgf_master_log: 44 fgf_rules: 26 groovy_menu_preset: 1 jet-menu: 3 nav_menu_item: 247 page: 41 post: 4 product: 211 product_variation: 153 revision: 572 seedprod: 1 shop_coupon: 130 shop_order: 2415 shop_order_refund: 62 shop_subscription: 121 view: 1 view-template: 1 wc_custom_statuses: 7 wc_order_email: 1 wc_order_status: 11 wfcm_file_event: 55244 wp-types-group: 1 * ### Security ### * Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ * ### Active Plugins (42) ### * WPML Multilingual CMS: por OnTheGoSystems – 4.4.10 Advanced Custom Fields: por Delicious Brains – 5.9.8 AffiliateWP – Lifetime Commissions: por Sandhills Development LLC – 1.5 * AffiliateWP: por Sandhills Development LLC – 2.7.2 * AffiliateWP MLM: por Christian Freeman – 1.1.5 AffiliateWP – Order Details For Affiliates: por Sandhills Development LLC – 1.2 * Akismet Anti-Spam: por Automattic – 4.1.10 Plugin personalitzat del lloc: por Joan Llompart – Cookie Notice & Compliance for GDPR / CCPA: por Hu-manity.co – 2.1.0 Simple Custom CSS and JS: por SilkyPress.com – 3.37 Customer Reviews for WooCommerce: por CusRev – 4.20 Google Tag Manager for WordPress: por Thomas Geiger– 1.13.1 Pasarela de pago PayPal Express Checkout para WooCommerce: por WebToffee– 1.2.8 Elementic: por Gabriel Carvalho Gama – 1.0 Elementor Pro: por Elementor. com – 3.1.1 Elementor: por Elementor.com – 3.3.0 Facebook for WooCommerce: por Facebook – 2.6.1 Free Gifts for WooCommerce: por FantasticPlugins – 6.9 Imagify: por WP Media – 1.10 Mautic WooCommerce Marketing Automation: por MakeWebBetter– 2.2.0 Max Mega Menu: por megamenu.com – 2.9.4 Post Duplicator: por Metaphor Creations– 2.23 Rank Math SEO: por Rank Math – 1.0.68 UpdraftPlus – Backup/Restore: por UpdraftPlus.Com DavidAnderson – 1.16.59 * Checkout Field Editor for WooCommerce: por ThemeHigh – 1.4.8 WooCommerce All Products For Subscriptions: por SomewhereWarm – 3.1.29 WooCommerce Servired/RedSys Spain Gateway: por José Conti – 16.0.1 WooCommerce Stripe Gateway: por WooCommerce– 5.2.3 WooCommerce Multilingual: por OnTheGoSystems – 4.11.6 Advanced Order Export For WooCommerce (Pro): por AlgolPlus – 3.1.8 WooCommerce Order Status Manager: por SkyVerge – 1.13.2 WooCommerce Google Product Feed: por Ademti Software Ltd.– 10.1.3 (la actualización a la versión 10.1.5 está disponible) WooCommerce Stock Manager: por StoreApps – 2.6.0 WooCommerce Subscriptions: por WooCommerce – 3.1.3( la actualización a la versión 3.1.4 está disponible) WooCommerce Table Rate Shipping: por Bolder Elements – 4.2.1 WooCommerce: por Automattic – 5.5.1 (la actualización a la versión 5.5.2 está disponible) WP All Import Pro: por Soflyy – 4.6.5 WP Mail SMTP: por WPForms – 2.9.0 WP Product Feed Manager: por Michel Jongbloed – 1.33.0 WP All Import – WooCommerce Add-On Pro: por Soflyy – 3.2.6 WPML String Translation: por OnTheGoSystems – 3.1.8 WPML Translation Management: por OnTheGoSystems– 2.10.6 * ### Inactive Plugins (1) ### * WP Rocket: por WP Media – 3.6.1 * ### Dropin Plugins (2) ### * advanced-cache.php: advanced-cache.php maintenance.php: maintenance.php * ### Settings ### * API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: ✔ * ### WC Pages ### * Base de la tienda: #73 – /tienda/ Carrito: #74 – /carrito/ Finalizar compra:# 75 – /finalizar-compra/ Mi cuenta: #76 – /mi-cuenta/ Términos y condiciones: # 1086 – /condiciones-de-venta/ * ### Theme ### * Name: Hello Elementor Child Version: 1.0.1 Author URL: [https://elementor.com/](https://elementor.com/) Child Theme: ✔ Parent Theme Name: Hello Elementor Parent Theme Version: 2.4.1 Parent Theme Author URL: [https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash](https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash) WooCommerce Support: ✔ * ### Templates ### * Overrides: – * ### WooCommerce Google Product Feed feeds ### * google: Google merchant centre product feed   Type: google   Category filter:– Categories: – * ### WooCommerce Google Product Feed options ### * Include variations in feed: Enabled Send “item group ID”: Enabled Expanded schema markup: – Debug key: eb7e3801-69c2-43a1-8dcf-cb37af0c9a4b * ### WooCommerce Google Product Feed fields ### * Title: Pre-populates from product product_title. Product description: Main product description (full preferred) plus variation description Condition: Defaults to“ new”. Manufacturer Part Number (MPN): Pre-populates from product sku. Product Type: Pre-populates from product_cat taxonomy. Google Product Category: Identifier exists flag: Defaults to “included”. Custom label 0: Defaults to “Categoria”. Pre-populates from product_cat taxonomy. Availability (in stock products): Defaults to “in stock”. Availability (backordered products): Defaults to “in stock”. Availability( out of stock products): Defaults to “out of stock”. * ### Suscripciones ### * WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Activo Subscriptions Live URL: [https://store.cunipic.com](https://store.cunipic.com) Subscription Statuses: wc-active: 10 wc-pending-cancel: 1 wc-pending: 4 wc-on- hold: 23 wc-cancelled: 83 * WooCommerce Account Connected: ✔ Yes Active Product Key: ✔ Yes Report Cache Enabled: ✔ Si Cache Update Failures: ✔ 0 fallo * ### Configuración de la tienda ### * Country / State: España — Barcelona * ### Suscripciones por pasarela de pago ### * PayPal Express: wc-active: 2 wc-cancelled: 5 wc-on-hold: 4 * other: wc-pending: 1 Redsys redirección (por José Conti): wc-active: 3 wc-cancelled: 45 wc-on-hold: 11 wc-pending: 2 * Stripe: wc-active: 5 wc-cancelled: 20 wc-on-hold: 7 wc-pending: 1 wc-pending- cancel: 1 * ### Compatibilidad de pasarelas de pago ### * Redsys redirección (por José Conti): products tokenization refunds subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions yith_subscriptions yith_subscriptions_scheduling yith_subscriptions_pause yith_subscriptions_multiple yith_subscriptions_payment_date yith_subscriptions_recurring_amount * Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions pre-orders * PayPal Express: products refunds subscriptions subscription_cancellation subscription_reactivation subscription_suspension subscription_amount_changes subscription_date_changes multiple_subscriptions * ### All Products for WooCommerce Subscriptions ### * Template Overrides: – * ### Action Scheduler ### * Complete: 50.504 Oldest: 2021-07-13 07:18:08 +0200 Newest: 2021-08-12 09:35: 34 +0200 * Failed: 2 Oldest: 2020-11-03 17:37:56 +0100 Newest: 2020-11-13 13:28:59 +0100 * Pending: 13 Oldest: 2021-08-12 13:48:56 +0200 Newest: 2021-09-06 11:51:24 +0200 * ### Status report information ### * Generated at: 2021-08-12 09:35:51 +02:00 * 2) About the error log, there are personal data from the customer so I’m working to delete them before I post it here. Is there a way to send it without making it public? - This reply was modified 4 years, 9 months ago by [Nexus1901](https://wordpress.org/support/users/nexus1901/). - This reply was modified 4 years, 9 months ago by [Nexus1901](https://wordpress.org/support/users/nexus1901/). * Thread Starter [Nexus1901](https://wordpress.org/support/users/nexus1901/) * (@nexus1901) * [4 years, 9 months ago](https://wordpress.org/support/topic/total-order-incorrect/#post-14760200) * Hello again, * Here is the log information about the order: * ``` 2021-08-10T07:31:31+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Setting Express Checkout ) -------------------> stdClass Object ( [METHOD] => SetExpressCheckout [RETURNURL] => https://store.cunipic.com/wc-api/Eh_PayPal_Express_Payment/?c=express_details&express=false&p=https://store.cunipic.com/finalizar-compra/ [CANCELURL] => https://store.cunipic.com/carrito/?cancel_order=true&order=wc_order_TaerAdoacnSTZ&order_id=72155&redirect=https%3A%2F%2Fstore.cunipic.com%2Ffinalizar-compra%2F&_wpnonce=76d4c60393&cancel_express_checkout=cancel [ADDROVERRIDE] => [BRANDNAME] => STORE CUNIPIC [HDRIMG] => [LOGOIMG] => [SOLUTIONTYPE] => Sole [CUSTOMERSERVICENUMBER] => [LOCALECODE] => es_ES [LANDINGPAGE] => Billing [L_PAYMENTREQUEST_0_NAME0] => Naturaliss heno Orchard Grass con manzana 500 g x 1 [L_PAYMENTREQUEST_0_DESC0] => [L_PAYMENTREQUEST_0_AMT0] => 4.55 [L_PAYMENTREQUEST_0_ITEMURL0] => https://store.cunipic.com/producto/naturaliss-heno-orchard-grass-con-manzana-500-g/ [L_PAYMENTREQUEST_0_NAME1] => Hierba fresca Naturaliss con trébol persa x 1 [L_PAYMENTREQUEST_0_DESC1] => [L_PAYMENTREQUEST_0_AMT1] => 2.72 [L_PAYMENTREQUEST_0_ITEMURL1] => https://store.cunipic.com/producto/hierba-fresca-naturaliss-trebol/ [L_PAYMENTREQUEST_0_NAME2] => Naturaliss Immunity Herbs Snack 50 g Cunipic x 1 [L_PAYMENTREQUEST_0_DESC2] => [L_PAYMENTREQUEST_0_AMT2] => 2.73 [L_PAYMENTREQUEST_0_ITEMURL2] => https://store.cunipic.com/producto/naturaliss-immunity-herbs-snack-50-g-cunipic/ [L_PAYMENTREQUEST_0_NAME3] => Extra line item [L_PAYMENTREQUEST_0_DESC3] => [L_PAYMENTREQUEST_0_QTY3] => 1 [L_PAYMENTREQUEST_0_AMT3] => -0.01 [PAYMENTREQUEST_0_AMT] => 13.98 [PAYMENTREQUEST_0_CURRENCYCODE] => EUR [PAYMENTREQUEST_0_ITEMAMT] => 9.99 [PAYMENTREQUEST_0_SHIPPINGAMT] => 2.99 [PAYMENTREQUEST_0_TAXAMT] => 1 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0 [MAXAMT] => 24.98 [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 72155 [PAYMENTREQUEST_0_NOTIFYURL] => [PAYMENTREQUEST_0_PAYMENTACTION] => Sale [PAYMENTREQUEST_0_ALLOWEDPAYMENTMETHOD] => InstantPaymentOnly ) 2021-08-10T07:31:32+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Express Start/Credit Start ) -------------------> stdClass Object ( [TOKEN] => EC-91728552W9561380P [TIMESTAMP] => 2021-08-10T07:31:32Z [CORRELATIONID] => 8b7dfcf38a8dd [ACK] => Success [BUILD] => 55900559 ) 2021-08-10T07:31:57+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Getting Express Checkout Details ) -------------------> stdClass Object ( [METHOD] => GetExpressCheckoutDetails [TOKEN] => EC-91728552W9561380P ) 2021-08-10T07:31:58+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Express Details ) -------------------> stdClass Object ( [TOKEN] => EC-91728552W9561380P [BILLINGAGREEMENTACCEPTEDSTATUS] => 0 [CHECKOUTSTATUS] => PaymentActionNotInitiated [TIMESTAMP] => 2021-08-10T07:31:58Z [CORRELATIONID] => ccd80526e7ea2 [ACK] => Success [BUILD] => 55900559 [PAYERID] => 8C4LVL4TYKQVL [PAYERSTATUS] => verified [ADDRESSSTATUS] => Confirmed [CURRENCYCODE] => EUR [AMT] => 13.98 [ITEMAMT] => 9.99 [SHIPPINGAMT] => 2.99 [HANDLINGAMT] => 0.00 [TAXAMT] => 1.00 [NOTIFYURL] => https://store.cunipic.com/ [INSURANCEAMT] => 0.00 [SHIPDISCAMT] => 0.00 [INSURANCEOPTIONOFFERED] => false [L_NAME0] => Naturaliss heno Orchard Grass con manzana 500 g x 1 [L_NAME1] => Hierba fresca Naturaliss con trébol persa x 1 [L_NAME2] => Naturaliss Immunity Herbs Snack 50 g Cunipic x 1 [L_NAME3] => Extra line item [L_QTY0] => 1 [L_QTY1] => 1 [L_QTY2] => 1 [L_QTY3] => 1 [L_TAXAMT0] => 0.00 [L_TAXAMT1] => 0.00 [L_TAXAMT2] => 0.00 [L_TAXAMT3] => 0.00 [L_AMT0] => 4.55 [L_AMT1] => 2.72 [L_AMT2] => 2.73 [L_AMT3] => -0.01 [PAYMENTREQUEST_0_CURRENCYCODE] => EUR [PAYMENTREQUEST_0_AMT] => 13.98 [PAYMENTREQUEST_0_ITEMAMT] => 9.99 [PAYMENTREQUEST_0_SHIPPINGAMT] => 2.99 [PAYMENTREQUEST_0_HANDLINGAMT] => 0.00 [PAYMENTREQUEST_0_TAXAMT] => 1.00 [PAYMENTREQUEST_0_NOTIFYURL] => https://store.cunipic.com/ [PAYMENTREQUEST_0_INSURANCEAMT] => 0.00 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0.00 [PAYMENTREQUEST_0_SELLERPAYPALACCOUNTID] => contabilidad@cunipic.com [PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED] => false [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 72155 [PAYMENTREQUEST_0_ADDRESSSTATUS] => Confirmed [L_PAYMENTREQUEST_0_NAME0] => Naturaliss heno Orchard Grass con manzana 500 g x 1 [L_PAYMENTREQUEST_0_NAME1] => Hierba fresca Naturaliss con trébol persa x 1 [L_PAYMENTREQUEST_0_NAME2] => Naturaliss Immunity Herbs Snack 50 g Cunipic x 1 [L_PAYMENTREQUEST_0_NAME3] => Extra line item [L_PAYMENTREQUEST_0_QTY0] => 1 [L_PAYMENTREQUEST_0_QTY1] => 1 [L_PAYMENTREQUEST_0_QTY2] => 1 [L_PAYMENTREQUEST_0_QTY3] => 1 [L_PAYMENTREQUEST_0_TAXAMT0] => 0.00 [L_PAYMENTREQUEST_0_TAXAMT1] => 0.00 [L_PAYMENTREQUEST_0_TAXAMT2] => 0.00 [L_PAYMENTREQUEST_0_TAXAMT3] => 0.00 [L_PAYMENTREQUEST_0_AMT0] => 4.55 [L_PAYMENTREQUEST_0_AMT1] => 2.72 [L_PAYMENTREQUEST_0_AMT2] => 2.73 [L_PAYMENTREQUEST_0_AMT3] => -0.01 [PAYMENTREQUESTINFO_0_PAYMENTREQUESTID] => 72155 [PAYMENTREQUESTINFO_0_ERRORCODE] => 0 ) 2021-08-10T07:33:28+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Processing Express Checkout ) -------------------> stdClass Object ( [METHOD] => DoExpressCheckoutPayment [TOKEN] => EC-91728552W9561380P [PAYERID] => 8C4LVL4TYKQVL [BUTTONSOURCE] => WebToffee PE Checkout [L_PAYMENTREQUEST_0_NAME0] => Naturaliss heno Orchard Grass con manzana 500 g x 1 [L_PAYMENTREQUEST_0_DESC0] => [L_PAYMENTREQUEST_0_AMT0] => 4.55 [L_PAYMENTREQUEST_0_NAME1] => Hierba fresca Naturaliss con trébol persa x 1 [L_PAYMENTREQUEST_0_DESC1] => [L_PAYMENTREQUEST_0_AMT1] => 2.72 [L_PAYMENTREQUEST_0_NAME2] => Naturaliss Immunity Herbs Snack 50 g Cunipic x 1 [L_PAYMENTREQUEST_0_DESC2] => [L_PAYMENTREQUEST_0_AMT2] => 2.73 [L_PAYMENTREQUEST_0_NAME3] => Extra line item [L_PAYMENTREQUEST_0_DESC3] => [L_PAYMENTREQUEST_0_QTY3] => 1 [L_PAYMENTREQUEST_0_AMT3] => -0.01 [PAYMENTREQUEST_0_AMT] => 13.98 [PAYMENTREQUEST_0_CURRENCYCODE] => EUR [PAYMENTREQUEST_0_ITEMAMT] => 9.99 [PAYMENTREQUEST_0_SHIPPINGAMT] => 2.99 [PAYMENTREQUEST_0_TAXAMT] => 1 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0 [PAYMENTREQUEST_0_INVNUM] => 72155 [PAYMENTREQUEST_0_PAYMENTACTION] => Sale [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 72155 [PAYMENTREQUEST_0_NOTIFYURL] => [PAYMENTREQUEST_0_ALLOWEDPAYMENTMETHOD] => InstantPaymentOnly ) 2021-08-10T07:33:31+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Finish Express ) -------------------> stdClass Object ( [TOKEN] => EC-91728552W9561380P [SUCCESSPAGEREDIRECTREQUESTED] => false [TIMESTAMP] => 2021-08-10T07:33:31Z [CORRELATIONID] => e5b6217414c51 [ACK] => Success [BUILD] => 55900559 [INSURANCEOPTIONSELECTED] => false [SHIPPINGOPTIONISDEFAULT] => false [PAYMENTINFO_0_TRANSACTIONID] => 31V54722N49549818 [PAYMENTINFO_0_TRANSACTIONTYPE] => cart [PAYMENTINFO_0_PAYMENTTYPE] => instant [PAYMENTINFO_0_ORDERTIME] => 2021-08-10T07:33:29Z [PAYMENTINFO_0_AMT] => 13.98 [PAYMENTINFO_0_FEEAMT] => 0.76 [PAYMENTINFO_0_TAXAMT] => 1.00 [PAYMENTINFO_0_CURRENCYCODE] => EUR [PAYMENTINFO_0_PAYMENTSTATUS] => Completed [PAYMENTINFO_0_PENDINGREASON] => None [PAYMENTINFO_0_REASONCODE] => None [PAYMENTINFO_0_PROTECTIONELIGIBILITY] => Eligible [PAYMENTINFO_0_PROTECTIONELIGIBILITYTYPE] => ItemNotReceivedEligible,UnauthorizedPaymentEligible [PAYMENTINFO_0_SELLERPAYPALACCOUNTID] => contabilidad@cunipic.com [PAYMENTINFO_0_SECUREMERCHANTACCOUNTID] => NEHG5G5SNJAMY [PAYMENTINFO_0_PAYMENTREQUESTID] => 72155 [PAYMENTINFO_0_ERRORCODE] => 0 [PAYMENTINFO_0_ACK] => Success ) 2021-08-10T08:11:55+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Processing Express Checkout ) -------------------> stdClass Object ( [METHOD] => DoExpressCheckoutPayment [TOKEN] => EC-91728552W9561380P [PAYERID] => 8C4LVL4TYKQVL [BUTTONSOURCE] => WebToffee PE Checkout [L_PAYMENTREQUEST_0_NAME0] => Naturaliss heno Orchard Grass con manzana 500 g x 1 [L_PAYMENTREQUEST_0_DESC0] => [L_PAYMENTREQUEST_0_AMT0] => 4.55 [L_PAYMENTREQUEST_0_NAME1] => Hierba fresca Naturaliss con trébol persa x 1 [L_PAYMENTREQUEST_0_DESC1] => [L_PAYMENTREQUEST_0_AMT1] => 2.72 [L_PAYMENTREQUEST_0_NAME2] => Naturaliss Immunity Herbs Snack 50 g Cunipic x 1 [L_PAYMENTREQUEST_0_DESC2] => [L_PAYMENTREQUEST_0_AMT2] => 2.73 [L_PAYMENTREQUEST_0_NAME3] => Extra line item [L_PAYMENTREQUEST_0_DESC3] => [L_PAYMENTREQUEST_0_QTY3] => 1 [L_PAYMENTREQUEST_0_AMT3] => -0.01 [PAYMENTREQUEST_0_AMT] => 23.69 [PAYMENTREQUEST_0_CURRENCYCODE] => EUR [PAYMENTREQUEST_0_ITEMAMT] => 9.99 [PAYMENTREQUEST_0_SHIPPINGAMT] => 2.99 [PAYMENTREQUEST_0_TAXAMT] => 10.71 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0 [PAYMENTREQUEST_0_INVNUM] => 72155 [PAYMENTREQUEST_0_PAYMENTACTION] => Sale [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 72155 [PAYMENTREQUEST_0_NOTIFYURL] => [PAYMENTREQUEST_0_ALLOWEDPAYMENTMETHOD] => InstantPaymentOnly ) 2021-08-10T08:11:59+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Finish Express ) -------------------> stdClass Object ( [TOKEN] => EC-91728552W9561380P [SUCCESSPAGEREDIRECTREQUESTED] => false [TIMESTAMP] => 2021-08-10T08:11:59Z [CORRELATIONID] => 390e0a5878244 [ACK] => SuccessWithWarning [BUILD] => 55900559 [L_ERRORCODE0] => 11607 [L_SHORTMESSAGE0] => Duplicate Request [L_LONGMESSAGE0] => A successful transaction has already been completed for this token. [L_SEVERITYCODE0] => Warning [INSURANCEOPTIONSELECTED] => false [SHIPPINGOPTIONISDEFAULT] => false [PAYMENTINFO_0_TRANSACTIONID] => 31V54722N49549818 [PAYMENTINFO_0_TRANSACTIONTYPE] => cart [PAYMENTINFO_0_PAYMENTTYPE] => instant [PAYMENTINFO_0_ORDERTIME] => 2021-08-10T07:33:29Z [PAYMENTINFO_0_AMT] => 13.98 [PAYMENTINFO_0_FEEAMT] => 0.76 [PAYMENTINFO_0_TAXAMT] => 1.00 [PAYMENTINFO_0_CURRENCYCODE] => EUR [PAYMENTINFO_0_PAYMENTSTATUS] => Completed [PAYMENTINFO_0_PENDINGREASON] => None [PAYMENTINFO_0_REASONCODE] => None [PAYMENTINFO_0_PROTECTIONELIGIBILITY] => Eligible [PAYMENTINFO_0_PROTECTIONELIGIBILITYTYPE] => ItemNotReceivedEligible,UnauthorizedPaymentEligible [PAYMENTINFO_0_SELLERPAYPALACCOUNTID] => contabilidad@cunipic.com [PAYMENTINFO_0_SECUREMERCHANTACCOUNTID] => NEHG5G5SNJAMY [PAYMENTINFO_0_PAYMENTREQUESTID] => 72155 [PAYMENTINFO_0_ERRORCODE] => 0 [PAYMENTINFO_0_ACK] => Success ) 2021-08-10T08:13:50+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Setting Express Checkout ) -------------------> stdClass Object ( [METHOD] => SetExpressCheckout [RETURNURL] => https://store.cunipic.com/wc-api/Eh_PayPal_Express_Payment/?c=express_details&express=false&p=https://store.cunipic.com/finalizar-compra/ [CANCELURL] => https://store.cunipic.com/carrito/?cancel_order=true&order=wc_order_HNN6nL4FeppVI&order_id=72158&redirect=https%3A%2F%2Fstore.cunipic.com%2Ffinalizar-compra%2F&_wpnonce=76d4c60393&cancel_express_checkout=cancel [ADDROVERRIDE] => [BRANDNAME] => STORE CUNIPIC [HDRIMG] => [LOGOIMG] => [SOLUTIONTYPE] => Sole [CUSTOMERSERVICENUMBER] => [LOCALECODE] => es_ES [LANDINGPAGE] => Billing [L_PAYMENTREQUEST_0_NAME0] => Naturlitter Papel Cunipic x 1 [L_PAYMENTREQUEST_0_DESC0] => Tamaño : 25-l [L_PAYMENTREQUEST_0_AMT0] => 17.11 [L_PAYMENTREQUEST_0_ITEMURL0] => https://store.cunipic.com/producto/naturlitter-papel-cunipic/?attribute_pa_tamano=25-l [PAYMENTREQUEST_0_AMT] => 23.69 [PAYMENTREQUEST_0_CURRENCYCODE] => EUR [PAYMENTREQUEST_0_ITEMAMT] => 17.11 [PAYMENTREQUEST_0_SHIPPINGAMT] => 2.99 [PAYMENTREQUEST_0_TAXAMT] => 3.59 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0 [MAXAMT] => 41.69 [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 72158 [PAYMENTREQUEST_0_NOTIFYURL] => [PAYMENTREQUEST_0_PAYMENTACTION] => Sale [PAYMENTREQUEST_0_ALLOWEDPAYMENTMETHOD] => InstantPaymentOnly ) 2021-08-10T08:13:51+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Express Start/Credit Start ) -------------------> stdClass Object ( [TOKEN] => EC-82M88794X4043573Y [TIMESTAMP] => 2021-08-10T08:13:51Z [CORRELATIONID] => 78d520e69b86c [ACK] => Success [BUILD] => 55900559 ) 2021-08-10T08:14:12+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Getting Express Checkout Details ) -------------------> stdClass Object ( [METHOD] => GetExpressCheckoutDetails [TOKEN] => EC-82M88794X4043573Y ) 2021-08-10T08:14:13+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Express Details ) -------------------> stdClass Object ( [TOKEN] => EC-82M88794X4043573Y [BILLINGAGREEMENTACCEPTEDSTATUS] => 0 [CHECKOUTSTATUS] => PaymentActionNotInitiated [TIMESTAMP] => 2021-08-10T08:14:13Z [CORRELATIONID] => 5379c145306a3 [ACK] => Success [BUILD] => 55900559 [PAYERID] => 8C4LVL4TYKQVL [PAYERSTATUS] => verified [ADDRESSSTATUS] => Confirmed [CURRENCYCODE] => EUR [AMT] => 23.69 [ITEMAMT] => 17.11 [SHIPPINGAMT] => 2.99 [HANDLINGAMT] => 0.00 [TAXAMT] => 3.59 [NOTIFYURL] => https://store.cunipic.com/ [INSURANCEAMT] => 0.00 [SHIPDISCAMT] => 0.00 [INSURANCEOPTIONOFFERED] => false [L_NAME0] => Naturlitter Papel Cunipic x 1 [L_QTY0] => 1 [L_TAXAMT0] => 0.00 [L_AMT0] => 17.11 [L_DESC0] => Tamaño : 25-l [PAYMENTREQUEST_0_CURRENCYCODE] => EUR [PAYMENTREQUEST_0_AMT] => 23.69 [PAYMENTREQUEST_0_ITEMAMT] => 17.11 [PAYMENTREQUEST_0_SHIPPINGAMT] => 2.99 [PAYMENTREQUEST_0_HANDLINGAMT] => 0.00 [PAYMENTREQUEST_0_TAXAMT] => 3.59 [PAYMENTREQUEST_0_NOTIFYURL] => https://store.cunipic.com/ [PAYMENTREQUEST_0_INSURANCEAMT] => 0.00 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0.00 [PAYMENTREQUEST_0_SELLERPAYPALACCOUNTID] => contabilidad@cunipic.com [PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED] => false [PAYMENTREQUEST_0_ADDRESSSTATUS] => Confirmed [L_PAYMENTREQUEST_0_NAME0] => Naturlitter Papel Cunipic x 1 [L_PAYMENTREQUEST_0_QTY0] => 1 [L_PAYMENTREQUEST_0_TAXAMT0] => 0.00 [L_PAYMENTREQUEST_0_AMT0] => 17.11 [L_PAYMENTREQUEST_0_DESC0] => Tamaño : 25-l [PAYMENTREQUESTINFO_0_PAYMENTREQUESTID] => 72158 [PAYMENTREQUESTINFO_0_ERRORCODE] => 0 ) 2021-08-10T08:14:45+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Processing Express Checkout ) -------------------> stdClass Object ( [METHOD] => DoExpressCheckoutPayment [TOKEN] => EC-82M88794X4043573Y [PAYERID] => 8C4LVL4TYKQVL [BUTTONSOURCE] => WebToffee PE Checkout [L_PAYMENTREQUEST_0_NAME0] => Naturlitter Papel Cunipic - 25 L x 1 [L_PAYMENTREQUEST_0_DESC0] => [L_PAYMENTREQUEST_0_AMT0] => 17.11 [PAYMENTREQUEST_0_AMT] => 23.69 [PAYMENTREQUEST_0_CURRENCYCODE] => EUR [PAYMENTREQUEST_0_ITEMAMT] => 17.11 [PAYMENTREQUEST_0_SHIPPINGAMT] => 2.99 [PAYMENTREQUEST_0_TAXAMT] => 3.59 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0 [PAYMENTREQUEST_0_INVNUM] => 72158 [PAYMENTREQUEST_0_PAYMENTACTION] => Sale [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 72158 [PAYMENTREQUEST_0_NOTIFYURL] => [PAYMENTREQUEST_0_ALLOWEDPAYMENTMETHOD] => InstantPaymentOnly ) 2021-08-10T08:14:48+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Response on Finish Express ) -------------------> stdClass Object ( [TOKEN] => EC-82M88794X4043573Y [SUCCESSPAGEREDIRECTREQUESTED] => false [TIMESTAMP] => 2021-08-10T08:14:48Z [CORRELATIONID] => 4636fc72a8c71 [ACK] => Success [BUILD] => 55900559 [INSURANCEOPTIONSELECTED] => false [SHIPPINGOPTIONISDEFAULT] => false [PAYMENTINFO_0_TRANSACTIONID] => 1R5482386C857661G [PAYMENTINFO_0_TRANSACTIONTYPE] => cart [PAYMENTINFO_0_PAYMENTTYPE] => instant [PAYMENTINFO_0_ORDERTIME] => 2021-08-10T08:14:46Z [PAYMENTINFO_0_AMT] => 23.69 [PAYMENTINFO_0_FEEAMT] => 1.04 [PAYMENTINFO_0_TAXAMT] => 3.59 [PAYMENTINFO_0_CURRENCYCODE] => EUR [PAYMENTINFO_0_PAYMENTSTATUS] => Completed [PAYMENTINFO_0_PENDINGREASON] => None [PAYMENTINFO_0_REASONCODE] => None [PAYMENTINFO_0_PROTECTIONELIGIBILITY] => Eligible [PAYMENTINFO_0_PROTECTIONELIGIBILITYTYPE] => ItemNotReceivedEligible,UnauthorizedPaymentEligible [PAYMENTINFO_0_SELLERPAYPALACCOUNTID] => contabilidad@cunipic.com [PAYMENTINFO_0_SECUREMERCHANTACCOUNTID] => NEHG5G5SNJAMY [PAYMENTINFO_0_PAYMENTREQUESTID] => 72158 [PAYMENTINFO_0_ERRORCODE] => 0 [PAYMENTINFO_0_ACK] => Success ) 2021-08-10T08:36:15+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Refund Express Checkout ) -------------------> stdClass Object ( [METHOD] => RefundTransaction [TRANSACTIONID] => 1R5482386C857661G [AMT] => 2.99 [CURRENCYCODE] => EUR [REFUNDTYPE] => Partial ``` - This reply was modified 4 years, 9 months ago by [Yui](https://wordpress.org/support/users/fierevere/). - This reply was modified 4 years, 9 months ago by [Yui](https://wordpress.org/support/users/fierevere/). Reason: formatting * Moderator [Yui](https://wordpress.org/support/users/fierevere/) * (@fierevere) * 永子 * [4 years, 9 months ago](https://wordpress.org/support/topic/total-order-incorrect/#post-14760404) * > About the error log, there are personal data from the customer so I’m working > to delete them before I post it here. Is there a way to send it without making > it public * you are responsible for sanitizing data before posting, otherwise (if personal data is required) you can ask developer where you can send them securely, i.e. per email * Thread Starter [Nexus1901](https://wordpress.org/support/users/nexus1901/) * (@nexus1901) * [4 years, 9 months ago](https://wordpress.org/support/topic/total-order-incorrect/#post-14767081) * Thank you Yui. This is what I’ve done. * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 9 months ago](https://wordpress.org/support/topic/total-order-incorrect/#post-14768471) * Hi [@nexus1901](https://wordpress.org/support/users/nexus1901/), * Thank you for your System Status. * > We’ve found an incorrect total amount in a Woocommerce order. * Indeed this is a bit strange, as the total order amount and I made the calculation 🙂 should be 13,98€ and not 23,69€, as you correctly mentioned. * This might be due to a caching issue. Please clear WP Rocket plugin’s cache as explained [in this article](https://docs.wp-rocket.me/article/53-clear-wp-rocket-cache) and ask your hosting company to deactivate any server-side caching. Then, review the order again or place a few test orders to see if the total displays the correct amount. * For conflict testing we have a detailed guide here: * [https://docs.woocommerce.com/document/how-to-test-for-conflicts/](https://docs.woocommerce.com/document/how-to-test-for-conflicts/). * Let us know how it goes. * Thread Starter [Nexus1901](https://wordpress.org/support/users/nexus1901/) * (@nexus1901) * [4 years, 9 months ago](https://wordpress.org/support/topic/total-order-incorrect/#post-14771057) * Thank you Mirko for your help. * WP Rocket isn’t activated for other problems with product pages. But I’ve activated, cleared caché and the order is still incorrect. After that I’ve deactivated again the plugin. The other orders are all correct, only the one mentioned is incorrect. * I will ask hosting company if they have any server-side caching activated, but I’m afraid they don’t because I asked it before for cache problems. * Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * (@gabrielfuentes) * [4 years, 9 months ago](https://wordpress.org/support/topic/total-order-incorrect/#post-14774251) * Great! Please keep us posted, we will be more than happy to help moving forward. 🙂 * In the meantime, please update WooCommerce and WordPress to their latest version to see if that fixes it. * Cheers. * Plugin Support [Cara](https://wordpress.org/support/users/dcka/) * (@dcka) * [4 years, 8 months ago](https://wordpress.org/support/topic/total-order-incorrect/#post-14797923) * [@nexus1901](https://wordpress.org/support/users/nexus1901/), we haven’t heard back from you in a while, so I’m going to mark this thread as resolved. However, we’ll be here if/when you’re ready to continue. * Thread Starter [Nexus1901](https://wordpress.org/support/users/nexus1901/) * (@nexus1901) * [4 years, 7 months ago](https://wordpress.org/support/topic/total-order-incorrect/#post-14960165) * Hello again, * We have two new incorrect total order amounts. This time online payments where incorrect, too. So we need to request additional payments to our clients. * [https://prnt.sc/1vr735q](https://prnt.sc/1vr735q) * Order should be 32,51€ and not 26,61€. So we need to request another payment of 5,9€. * This is the log information about the order: * ``` 2021-10-08T13:44:28+00:00 DEBUG <------------------- WebToffee PayPal Express Payment ( Setting Express Checkout ) -------------------> stdClass Object ( [METHOD] => SetExpressCheckout [RETURNURL] => https://store.cunipic.com/wc-api/Eh_PayPal_Express_Payment/?c=express_details&express=false&p=https://store.cunipic.com/finalizar-compra/ [CANCELURL] => https://store.cunipic.com/carrito/?cancel_order=true&order=wc_order_ulu5v71GVYQHl&order_id=73318&redirect=https%3A%2F%2Fstore.cunipic.com%2Ffinalizar-compra%2F&_wpnonce=99c8b14724&cancel_express_checkout=cancel [ADDROVERRIDE] => [BRANDNAME] => STORE CUNIPIC [HDRIMG] => [LOGOIMG] => [SOLUTIONTYPE] => Sole [CUSTOMERSERVICENUMBER] => [LOCALECODE] => es_ES [LANDINGPAGE] => Billing [L_PAYMENTREQUEST_0_NAME0] => Alpha Pro Conejo Adulto Cunipic x 1 [L_PAYMENTREQUEST_0_DESC0] => Tamaño : 1-75-kg [L_PAYMENTREQUEST_0_AMT0] => 16.71 [L_PAYMENTREQUEST_0_ITEMURL0] => https://store.cunipic.com/producto/alpha-pro-conejo-adulto-cunipic/?attribute_pa_tamano=1-75-kg [L_PAYMENTREQUEST_0_NAME1] => Alpha Pro Snack de Frutos del Bosque 50 g Cunipic x 1 [L_PAYMENTREQUEST_0_DESC1] => [L_PAYMENTREQUEST_0_AMT1] => 2.96 [L_PAYMENTREQUEST_0_ITEMURL1] => https://store.cunipic.com/producto/alpha-pro-snack-de-frutos-del-bosque-50-g-cunipic/ [L_PAYMENTREQUEST_0_NAME2] => Naturaliss Multivitamin Carrot Snack 50 g Cunipic x 1 [L_PAYMENTREQUEST_0_DESC2] => [L_PAYMENTREQUEST_0_AMT2] => 2.86 [L_PAYMENTREQUEST_0_ITEMURL2] => https://store.cunipic.com/producto/naturaliss-multivitamin-carrot-snack-50-g-cunipic/ [L_PAYMENTREQUEST_0_NAME3] => Alimentación Súper Premium para Conejos adultos Cunipic x 1 [L_PAYMENTREQUEST_0_DESC3] => Tamaño : 800-g-2 [L_PAYMENTREQUEST_0_AMT3] => 4.3 [L_PAYMENTREQUEST_0_ITEMURL3] => https://store.cunipic.com/producto/alimentacion-super-premium-para-conejos-adultos-cunipic/?attribute_pa_tamano=800-g-2 [L_PAYMENTREQUEST_0_NAME4] => Extra line item [L_PAYMENTREQUEST_0_DESC4] => [L_PAYMENTREQUEST_0_QTY4] => 1 [L_PAYMENTREQUEST_0_AMT4] => 0.01 [PAYMENTREQUEST_0_AMT] => 32.51 [PAYMENTREQUEST_0_CURRENCYCODE] => EUR [PAYMENTREQUEST_0_ITEMAMT] => 26.84 [PAYMENTREQUEST_0_SHIPPINGAMT] => 2.99 [PAYMENTREQUEST_0_TAXAMT] => 2.68 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0 [MAXAMT] => 57.51 [PAYMENTREQUEST_0_SHIPTONAME] => [PAYMENTREQUEST_0_SHIPTOSTREET] => [PAYMENTREQUEST_0_SHIPTOSTREET2] => [PAYMENTREQUEST_0_SHIPTOCITY] => [PAYMENTREQUEST_0_SHIPTOSTATE] => SS [PAYMENTREQUEST_0_SHIPTOZIP] => 20829 [PAYMENTREQUEST_0_SHIPTOCOUNTRYCODE] => ES [PAYMENTREQUEST_0_SHIPTOPHONENUM] => [PAYMENTREQUEST_0_NOTETEXT] => [PAYMENTREQUEST_0_EMAIL] => [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 73318 [PAYMENTREQUEST_0_NOTIFYURL] => [PAYMENTREQUEST_0_PAYMENTACTION] => Sale [PAYMENTREQUEST_0_ALLOWEDPAYMENTMETHOD] => InstantPaymentOnly ``` * And the other one: * [https://prnt.sc/1vr6zmv](https://prnt.sc/1vr6zmv) * Total amount should be 81€ and not 64,80. So we need to request another payment of 16,20€. * This is the log information about the order: * 2021-10-09T11:43:43+00:00 DEBUG <——————- WebToffee PayPal Express Payment ( Response on Express Details ) ——————-> stdClass Object ( [TOKEN] => EC-27H399509S4244526[ BILLINGAGREEMENTACCEPTEDSTATUS] => 0 [CHECKOUTSTATUS] => PaymentActionNotInitiated[ TIMESTAMP] => 2021-10-09T11:43:43Z [CORRELATIONID] => de50884af3f02 [ACK] => Success [BUILD] => 56034814 * [PAYERID] => ANLHKLDH2MRLN [PAYERSTATUS] => verified * [SHIPTOCOUNTRYNAME] => Spain [ADDRESSSTATUS] => Confirmed [CURRENCYCODE] => EUR [AMT] => 81.00 [ITEMAMT] => 73.64 [SHIPPINGAMT] => 0.00 [HANDLINGAMT] => 0.00 [TAXAMT] => 7.36 [NOTIFYURL] => [https://store.cunipic.com/](https://store.cunipic.com/)[ INSURANCEAMT] => 0.00 [SHIPDISCAMT] => 0.00 [INSURANCEOPTIONOFFERED] => false[ L_NAME0] => ERA Millennium Pollo y Pavo puppy S x 4 [L_NAME1] => Alimentación húmeda para perros cachorros de Pavo con Batata x 1 [L_NAME2] => Alimentación húmeda para perros de Atún y Cerdo x 1 [L_NAME3] => Alimentación húmeda para perros de Pavo y Cordero x 1 [L_NAME4] => Alimentación húmeda para perros de Pollo y Pescado Blanco con Calabaza x 1 [L_NAME5] => Alimentación húmeda para perros de Pollo y Ternera x 1 [L_NAME6] => Alimentación húmeda para perros de Ternera, Cerdo y Pollo con Jabalí x 1 [L_NAME7] => Extra line item [L_QTY0] = > 1 [L_QTY1] => 1 [L_QTY2] => 1 [L_QTY3] => 1 [L_QTY4] => 1 [L_QTY5] => 1 [L_QTY6] => 1 [L_QTY7] => 1 [L_TAXAMT0] => 0.00 [L_TAXAMT1] => 0.00 [L_TAXAMT2] => 0.00[ L_TAXAMT3] => 0.00 [L_TAXAMT4] => 0.00 [L_TAXAMT5] => 0.00 [L_TAXAMT6] => 0.00[ L_TAXAMT7] => 0.00 [L_AMT0] => 60.00 [L_AMT1] => 2.27 [L_AMT2] => 2.27 [L_AMT3] => 2.27 [L_AMT4] => 2.27 [L_AMT5] => 2.27 [L_AMT6] => 2.27 [L_AMT7] => 0.02 [ L_DESC0] => Tamaño : 2-kg [PAYMENTREQUEST_0_CURRENCYCODE] => EUR [PAYMENTREQUEST_0_AMT] => 81.00 [PAYMENTREQUEST_0_ITEMAMT] => 73.64 [PAYMENTREQUEST_0_SHIPPINGAMT] = > 0.00 [PAYMENTREQUEST_0_HANDLINGAMT] => 0.00 [PAYMENTREQUEST_0_TAXAMT] => 7.36[ PAYMENTREQUEST_0_NOTIFYURL] => [https://store.cunipic.com/](https://store.cunipic.com/)[ PAYMENTREQUEST_0_INSURANCEAMT] => 0.00 [PAYMENTREQUEST_0_SHIPDISCAMT] => 0.00[ PAYMENTREQUEST_0_SELLERPAYPALACCOUNTID] => [contabilidad@cunipic.com](https://wordpress.org/support/topic/total-order-incorrect/contabilidad@cunipic.com?output_format=md)[ PAYMENTREQUEST_0_INSURANCEOPTIONOFFERED] => false [PAYMENTREQUEST_0_PAYMENTREQUESTID] => 73323 * [PAYMENTREQUEST_0_SHIPTOCOUNTRYNAME] => Spain [PAYMENTREQUEST_0_ADDRESSSTATUS] => Confirmed [L_PAYMENTREQUEST_0_NAME0] => ERA Millennium Pollo y Pavo puppy S x 4 [L_PAYMENTREQUEST_0_NAME1] => Alimentación húmeda para perros cachorros de Pavo con Batata x 1 [L_PAYMENTREQUEST_0_NAME2] => Alimentación húmeda para perros de Atún y Cerdo x 1 [L_PAYMENTREQUEST_0_NAME3] => Alimentación húmeda para perros de Pavo y Cordero x 1 [L_PAYMENTREQUEST_0_NAME4] => Alimentación húmeda para perros de Pollo y Pescado Blanco con Calabaza x 1 [L_PAYMENTREQUEST_0_NAME5] => Alimentación húmeda para perros de Pollo y Ternera x 1 [L_PAYMENTREQUEST_0_NAME6] => Alimentación húmeda para perros de Ternera, Cerdo y Pollo con Jabalí x 1 [ L_PAYMENTREQUEST_0_NAME7] => Extra line item [L_PAYMENTREQUEST_0_QTY0] => 1 [ L_PAYMENTREQUEST_0_QTY1] => 1 [L_PAYMENTREQUEST_0_QTY2] => 1 [L_PAYMENTREQUEST_0_QTY3] => 1 [L_PAYMENTREQUEST_0_QTY4] => 1 [L_PAYMENTREQUEST_0_QTY5] => 1 [L_PAYMENTREQUEST_0_QTY6] => 1 [L_PAYMENTREQUEST_0_QTY7] => 1 [L_PAYMENTREQUEST_0_TAXAMT0] => 0.00 [L_PAYMENTREQUEST_0_TAXAMT1] => 0.00 [L_PAYMENTREQUEST_0_TAXAMT2] => 0.00 [L_PAYMENTREQUEST_0_TAXAMT3] => 0.00 [L_PAYMENTREQUEST_0_TAXAMT4] => 0.00 [L_PAYMENTREQUEST_0_TAXAMT5] => 0.00[ L_PAYMENTREQUEST_0_TAXAMT6] => 0.00 [L_PAYMENTREQUEST_0_TAXAMT7] => 0.00 [L_PAYMENTREQUEST_0_AMT0] => 60.00 [L_PAYMENTREQUEST_0_AMT1] => 2.27 [L_PAYMENTREQUEST_0_AMT2] => 2.27 [ L_PAYMENTREQUEST_0_AMT3] => 2.27 [L_PAYMENTREQUEST_0_AMT4] => 2.27 [L_PAYMENTREQUEST_0_AMT5] => 2.27 [L_PAYMENTREQUEST_0_AMT6] => 2.27 [L_PAYMENTREQUEST_0_AMT7] => 0.02 [ L_PAYMENTREQUEST_0_DESC0] => Tamaño : 2-kg [PAYMENTREQUESTINFO_0_PAYMENTREQUESTID] => 73323 [PAYMENTREQUESTINFO_0_ERRORCODE] => 0 )` * [iteservices](https://wordpress.org/support/users/iteservices/) * (@iteservices) * [4 years, 2 months ago](https://wordpress.org/support/topic/total-order-incorrect/#post-15402858) * Hi i has got the same issue. But i do not found a solution. Problem is the total is without the shipping costs and in PayPal there is a shipping discount in the amount of the shipping costs. * I has got no idea what i can do. 🙁 I can’t readjust it either, but it is always calculated correctly. * Best Regards André * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 2 months ago](https://wordpress.org/support/topic/total-order-incorrect/#post-15404065) * Hi [@iteservices](https://wordpress.org/support/users/iteservices/), * Please create your own forum thread, as each user’s issue requires undivided attention and they are not all the same. That way we can give correct responses to each thread, including yours. * * [https://wordpress.org/support/plugin/woocommerce/#new-topic-0](https://wordpress.org/support/plugin/woocommerce/#new-topic-0) Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Total order incorrect’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 12 replies * 6 participants * Last reply from: [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/total-order-incorrect/#post-15404065) * Status: resolved