Support » Plugin: Paid Memberships Pro - Restrict Member Access to Content, Courses, Communities - Free or Paid Subscriptions » [NSFW] Total member count

[NSFW] Total member count

  • Sauron

    (@sauron4u)


    2 months, 1 week ago

    If I put a membershipship on a member, he will only see the number of members on my site that also has a membership and no longer the total number of members of the website. I use buddy press.

    How can i adjust that?

    Just to be clear, it is about the number in figures that you see,
    if you scroll you just see all members’ profiles.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    2 months ago

    Hi @sauron4u

    Thank you for reaching out to Paid Memberships Pro.

    This sounds like that specific membership level does not have access to all content or non-members or other membership levels are being excluded from the BuddyPress directory feature.

    Can you confirm that non-members are included in the list. Here is a link to the non-member settings – https://www.paidmembershipspro.com/add-ons/buddypress-integration/#non_member_user

    Thread Starter Sauron

    (@sauron4u)

    2 months ago

    these settings are already set correctly, and the problem occurs for both members with a membership and without a membership

    Thread Starter Sauron

    (@sauron4u)

    2 months ago

    See image :

    Plugin Author Andrew Lima

    (@andrewza)

    1 month, 3 weeks ago

    Thanks for your patience @sauron4u, I’ve run some further tests and I am unable to replicate this issue on my end.

    Would it be possible to test this on a staging or a temporary site to see if the issue persists with only the required plugins installed: Paid Memberships Pro, Paid Memberships Pro – BuddyPress Integration and BuddyBoss?

    Thread Starter Sauron

    (@sauron4u)

    1 month, 3 weeks ago

    I work with youzify plugin and if I activate it then the counts are not done properly
    I can give you access to the admin of the site to view it

    Thread Starter Sauron

    (@sauron4u)

    1 month, 3 weeks ago

    I have set up a shadow site where exactly the same thing happens
    http://www.kinkymarktplaats.nl
    and here are only the necessary plugins
    where can I send the data so that you can log in yourself?

    Plugin Author Andrew Lima

    (@andrewza)

    1 month, 2 weeks ago

    Please do not share login details, this goes against WordPress.org guidelines. I recommend getting in touch with a developer to help you with troubleshooting this further and get to the bottom of this.

    I will continue to try and replicate this on my own end with the necessary plugins – to confirm the plugins you have installed:

    • Paid Memberships Pro
    • Paid Memberships Pro – BuddyPress/BuddyBoss Integration
    • BuddyPress

    Have you tested this with the default TwentyTwenty (series) themes?

Viewing 7 replies - 1 through 7 (of 7 total)
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