Hello @ddougster
We hope this message finds you well.
Thank you for reaching out to our Support team. We deeply regret that you encountered this issue. Please rest assured that our plugin undergoes thorough testing and multiple QA phases to ensure reliability.
That said, I completely acknowledge your concern and would like to reproduce and address the issue promptly. To assist us in resolving this, could you kindly provide the following details:
- The email service provider you’re using
- Error messages or logs from the failed test mail
- Your WordPress and PHP version
We are fully committed to resolving this matter as quickly as possible. Your insights are invaluable to us, and we greatly appreciate your patience and collaboration.
Looking forward to your response.
Warm regards,
Support Team – WP Experts
I replied to the email but never heard a response. Can you tell me the best method to reach you for assistance with this plugin update? No, I haven’t had any luck getting it to work. I will gladly forward and logs or setup info you need.
I’m concerned to hear that you haven’t received a response. Could you kindly confirm where you sent the email so that I can look into it for you?
In the meantime, I recommend opening a Support ticket directly with us. Rest assured, I will personally ensure it gets addressed promptly, and I’ll assist you every step of the way.
Looking forward to resolving this for you!
I believe I simply replied to the no-reply email address … my bad. I will open that support ticket now.
Well, I tried it one more time in order to forward the logs to you and it worked like it hadn’t before. I sent the logs from last week showing the 9 failures that weren’t my imagination. Have no idea why it suddenly started working this week.
