Title: Total crash
Last modified: January 22, 2017

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# Total crash

 *  [perbovbjerg](https://wordpress.org/support/users/perbovbjerg/)
 * (@perbovbjerg)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/total-crash-3/)
 * WP-SpamShield used to work just perfectly but after the update to version 1.9.9.8.6
   it totally crashed my site.
 * Fix that please.
    -  This topic was modified 9 years, 4 months ago by [perbovbjerg](https://wordpress.org/support/users/perbovbjerg/).

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [redsand](https://wordpress.org/support/users/redsand/)
 * (@redsand)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/total-crash-3/#post-8684283)
 * > WP-SpamShield used to work just perfectly but after the update to version 1.9.9.8.6
   > it totally crashed my site.
   > Fix that please.
 * Hi [@perbovbjerg](https://wordpress.org/support/users/perbovbjerg/),
 * I really am sorry to hear that you had an issue.
 * **However, I have to ask, why would you post a negative review _without even 
   submitting a support request first?_**
 * The issue you were having has already been fixed, in version 1.9.9.8.7.
 * **We really do offer outstanding support.** You should give us a chance to help
   you.
 * **_It is important for all plugin users to read the documentation._** We ask 
   users to take a few minutes to work through the [Troubleshooting Guide](http://www.redsandmarketing.com/plugins/wp-spamshield/troubleshooting-guide/)
   and [FAQs](http://www.redsandmarketing.com/plugins/wp-spamshield/faqs/) completely,
   as these solve _over_ 90% of issues users have. If you need further help, then
   we are happy to provide [support](http://www.redsandmarketing.com/plugins/wp-spamshield/support/).
 * **Please ask yourself this…When developers spend so much time developing free
   plugins for the WordPress community, is it really ok to post a 1-star review 
   _without making any reasonable effort to receive support_?** That’s simply not
   the right way to handle things.
 * **If you have an issue with something, submit a support request first, and give
   the author time to respond.** We provide free support for our plugins…all you
   have to do is submit a support request at the [WP-SpamShield Support Page](http://www.redsandmarketing.com/plugins/wp-spamshield/support/).
   We provide some of the best support out there.
 * You might want to take a moment to check out these two posts:
    - [There’s a wrong way to give plugin feedback on WordPress.org](http://chrislema.com/theres-wrong-way-give-plugin-feedback-wordpress-org/)
    - [How to Leave a Good Bad Review](https://pippinsplugins.com/how-to-leave-a-good-bad-review/)
 * I would ask that you reconsider your rating, as it simply isn’t accurate or fair.
   It can be updated by going to: [https://wordpress.org/support/plugin/wp-spamshield/reviews/#new-post](https://wordpress.org/support/plugin/wp-spamshield/reviews/#new-post)
 * Reviews like this simply do not help the global WordPress community.
 * – Scott

Viewing 1 replies (of 1 total)

The topic ‘Total crash’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [redsand](https://wordpress.org/support/users/redsand/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/total-crash-3/#post-8684283)