Title: Total amount
Last modified: July 19, 2019

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# Total amount

 *  Resolved [mmols](https://wordpress.org/support/users/mmols/)
 * (@mmols)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/total-amount/)
 * I’m using a plugin (Woocommerce RMA) were it’s possible to refund order amounts
   for one or more products. After that I want to generate an PDF invoice but the
   total amount isn’t correct. It still shows the previous total order amount. It
   should calculate the total amount minus the refunded products but it isn’t. The
   subtotal is correct and also the VAT amount.
 * I hope it can be fixed.
 * Kind regards,
    Marco Mols

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/)
 * (@pomegranate)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/total-amount/#post-11747649)
 * Hello Marco,
    An invoice shouldn’t change when an item is refunded (following
   GAAP: Generally Accepted Accounting Principles). In many countries that would
   technically even be considered fraud (although there would be a good explanation
   for it in this case). It can als create confusion in which invoice is the correct
   one (both having the same number too). Instead, you should create a new invoice
   with negative amounts and together they make up the correct total.
 * You can do this manually if you don’t have a lot of refunds, you can also use
   our [Professional extension](https://wpovernight.com/downloads/woocommerce-pdf-invoices-packing-slips-professional/)
   which can create “credit notes” automatically based on the refunded items, using
   the same layout as the invoice.
 *  Thread Starter [mmols](https://wordpress.org/support/users/mmols/)
 * (@mmols)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/total-amount/#post-11747694)
 * Yes, but in my case I made the invoice after the refund so there was no invoice
   before. In my opinion it should be calculated with the right amounts.
 * Is there an instruction to make invoices manually?
 * Kind regards,
    Marco Mols
 *  Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/)
 * (@pomegranate)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/total-amount/#post-11747893)
 * That would not be inline with the GAAP principles though (which would be to record
   the mutations in line with the ordering process), and we try to stick to that
   as much as possible.
 * A manual invoice can be made in Excel or even Word, we don’t have any instructions
   for this.
 *  Thread Starter [mmols](https://wordpress.org/support/users/mmols/)
 * (@mmols)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/total-amount/#post-11747924)
 * The mutations are in the PDF invoice and it looks like this:
 * Subtotal: 38,66
    Refundable amount: 17,99 Refundable amount: 16,16 Total: 72,81(
   incl. 3,19 BTW laag)
 * In my opinion this is correct but the total amount and VAT isn’t.
    When I’m sending
   an invoice via Woocommerce (backend) it’s all correct.
 * I understand that is not correct to manipulate an already made invoice but that’s
   not the case here. The order is still open and I want to make an invoice at the
   end of the order proces (including refunds).
 *  Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/)
 * (@pomegranate)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/total-amount/#post-11748093)
 * In that case you need to contact the developers of the RMA plugin, this doesn’t
   appear to be a regular refund, because that would not display _anything_ in the
   invoice. The wording “Refundable amount” is also not standard for WooCommerce
   invoices.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Total amount’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-pdf-invoices-packing-slips/assets/icon-256x256.
   png?rev=2189942)
 * [PDF Invoices & Packing Slips for WooCommerce](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/#faq)
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 * 5 replies
 * 2 participants
 * Last reply from: [Ewout](https://wordpress.org/support/users/pomegranate/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/total-amount/#post-11748093)
 * Status: resolved