Topping not print and via APP

@ipman91
The most likely reason that orders don’t print when generated through your app is that the Star plugin relies on the WooCommerce “ThankYou” hook, which is used to generate the thank you message displayed to users when they make an order through your website.

You can test this beta version https://vault.star-emea.com/s/WFEiKggj7sS3w39 which uses a different WooCommerce hook. This sample version instead relies on the order receiving teh “processing” status. So as long as your side uses the “processing” status for new orders then it should print correctly from both the app and web site.

I’m not sure what the topic of the pizza is, I guess topping, or some extra order information. Probably this has been added via a third party plugin. It is tough for us to provide compatibility with every plugin, however most of these store their data in metadata associated with the order. The beta version may help with that too.

Hi @ipman91 I wish I could say that we are always this fast, but the timing was good in this case. I’m happy to hear that the bets resolved both issues 🙂

Yes, if you edit the Order via the WooCommerce Orders page, then you should find that with the beta version there is now a “Print via Star CloudPRNT” option under “Order actions” which can be used to trigger a manual reprint.

@ipman91 Honestly don’t know if that’s possible. But I will add it to the feature request list and hopefully that’s something we can look into as a future enhancement.

@ipman91 that’s strange, the “kr” is being provided as html syntax usually reserved for special characters not plain text.

My current workload is too high to be able to fix this correctly this week, but as a very quick fix, if you are comfortable with modifying the php code directly, then please edit the “order-handler.php” file, and look for the function named filterHTML($data).

Then, add these two lines to this function, just above the return $data;:

$data = str_replace('k', 'k', $data);
$data = str_replace('r', 'r', $data);

• This reply was modified 3 years, 5 months ago by lawrenceowen.

@ipman91 please note that due to similar html markup issues, I just needed to edit the above code slightly, so please use the edited version.

@ipman91
My best guess is that your hosting provider has changed their web server configuration, and is now only accepting connections from the most recent web browsers, with support for the strongest level of https encryption. This means that your site will also no longer accept connections from older generation Android and iOS devices.

Updating your printer to 3.0 or later will add much stronger https security support to the printer too, and therefore should resolve your problem.

The easiest way to update your printer firmware is with the “mC-Print Utility” app that you can install on to any Android or Apple phone/tablet. It is available from the usual Google Play, or Apple App stores. If you have trouble with the update, then please contact the usual Star technical support (in EMEA region, that is done here) as they should be able to walk you through the process.