Top customer service on a difficult problem from Sahil Gupta

I emailed in with a tough problem and after a few emails back and forth, Sahil Gupta offered to get on a call so we could figure it out (VERY rare these days.)

Sahil spent a ton of time with me and while we didn’t figure it out in the first call (we made a lot of progress), Sahil took the problem back with him and he got a solution for me and shared it with me soon after.

It would be nice if every support department had this level of ownership of a customer’s problem.