Support » Plugin: YITH Topbar Countdown » Top Bar Is not Working

  • So the topbar settings tab isn’t working properly. On my staging site I get an error.

    Fatal error: Call to a member function get_formatted_name() on boolean in /nas/content/staging/sandandsteel/wp-content/plugins/yith-woocommerce-product-sales-countdown-premium/templates/admin/custom-select.php on line 42

    The menu settings don’t work. I have tried disabling all plugins and switching themes. No change. I tried installing the plugin on a different build, and it works fine.

    How should I trouble shoot this problem?

    The page I need help with: [log in to see the link]

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  • My setup screen looks like this:

    Which I know is missing data.

    It should look like this:

    It sounds like you have a plugin that is conflicting with another.

    Based on the pathname in your error it sounds like the issue is coming from a different YITH plugin, the “YITH WooCommerce Product Sales Countdown Premium“.

    That is a different plugin than this plugin page you are on, the “YITH TopBar Countdown Timer” (YITH makes many different plugins).

    If you disable the YITH WooCommerce Product Sales Countdown Premium plugin you should see that particular error go away.

    Good luck

Viewing 2 replies - 1 through 2 (of 2 total)
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