Support » Plugin: Tooltipy (tooltips for WP) » Tooltipy stopped working

  • Resolved historyhash1

    (@historyhash1)


    The plugin has been working fine for a long time, but suddenly stopped working. I’ve deactivated any recent plugins and/or ones I am not currently using. I’m happy to give you my login if needed, but cannot figure out the problem.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Jamel.Z

    (@lebleut)

    Hi @historyhash1,

    Is it because of the last update, did you update to the last version 5.0 ?
    If so, try to install the older version 3.4 from the advanced page here :

    https://wordpress.org/plugins/bluet-keywords-tooltip-generator/advanced/

    And see what you get

    Thanks

    Hi Jamel:

    When do you expect to fix for the latest version of WordPress (4.8.3) so we can upgrade safely? Please let us know.

    Thanks,

    That didn’t work. I just purchased the Pro version 3 weeks ago (October 9th). Perhaps you could take a look at what’s going on? I took off the Pro version to try the version 3.4 you suggested. I’m upgrade to the 5.0 again now, but none have worked. How do I reload the PRO version?
    As I mentioned, it was previously working great, until a few days ago. Can I send you my login to have you look at it? I’m clueless on how to fix it. I did send you my login details to the contact form from the plugin, but haven’t heard back so not sure if you got that a couple of days ago.

    Plugin Author Jamel.Z

    (@lebleut)

    Hi @historyhash1,

    ok, let me check the Tooltipy mail bow now and get back to you, sorry for the delay

    Plugin Author Jamel.Z

    (@lebleut)

    Hi again,

    It’s now fixed and working on your site, the problem was that you added a synonym to one of your keywords ‘… Muller’ and user the spacial character : … “Bob” Muller, I replaced it by … Bob Muller

    Advice : to keep safe don’t send your credentials anymore to anyone, instead end temporary credentials 🙂

    Thanks

    Plugin Author Jamel.Z

    (@lebleut)

    Hey @fernagen,

    Tooltipy is no more Pro starting from version 5.0, so now you can update safely from wordpress.org directly from your plugins page

    Dont forget to remove the pro version and activate the free version first

    Thanks

    Perfect. I just noticed it was working again and was coming here to let you know. Thanks!

    Plugin Author Jamel.Z

    (@lebleut)

    Thanks for getting back again 🙂

Viewing 8 replies - 1 through 8 (of 8 total)
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