Support » Plugin: PDF Embedder » Toolbar when switching to landscape from frozen “View in Full Screen” message

  • Resolved ceol

    (@ceol)


    Hi.
    When on small phone (android) screen with “View in Full Screen” message displayed, switching to landscape orientation unfreezes the embed but toolbar still does not appear.
    Any way around this very specific situation?
    Thanks

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  • Plugin Support WP-PDF Support

    (@wppdfsupport)

    Hi @ceol,

    It sounds like you might be running into a conflict between the device’s zoom and the plugin’s. I have a couple of suggestions that you can try:

    1. Disable the device zoom with simple method provided here in our FAQ: https://wp-pdf.com/kb/problems-on-mobile-devices/
    2. Slightly increase the View in Full Screen trigger width in the PDF Embedder ยป Mobile tab

    If you have any other questions, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion. If possible, please include a link to the page or post in question so we can take a look.

    Emma

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