I am a WooThemes customer, and I had the woocommerce shopping cart installed. It worked for over a year, I updated it, it worked correctly for exactly ONE order once updated and then no longer worked. I had no idea it was the shopping cart because of that – but apparently someone at woo themes did because although it took weeks to get an update – an update was done and the issue was fixed.
I contacted Woo Themes support as soon as I realized there was a problem — got several replies from them, all telling me stuff I already did and knew and then one asking for my password to check it out, which in less than 5 minutes I replied with my password.
Well 10 days later —- a different support person decided to write me, saying thanks, it looks like it is fixed! After I already saw there was an update to to Woocommerce shopping cart 7 days prior and fixed it.
I was literally out of business for nearly 3 weeks.
I know woocommerce is a free shopping cart, but I have purchased several Woo Themes and to just not be replied to AT ALL and then have someone reply to me a week after I find the update myself and countless hours of stress involved… Well I will just say this — I am building a second website, and others after that – and will very likely not be using Woo Themes because of this whole incident.
Seriously disappointed customer here.
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