Support » Plugin: Backup & Restore Dropbox » Too slow. Terrible FAQ. Won’t uninstall cleanly. Stick with Duplicator!

  • I thought this looked like a good idea, but it’s INCREDIBLY slow! After 3 hours it was only 12% through the second stage (of 4). Tried looking at the FAQ but couldn’t find anything useful there. (Frankly, the whole page is a mess and needs organising properly.)

    Then when I tried to delete the plugin I got the message “Could not fully remove the plugin(s) dropbox-backup/dropbox-backup.php”. No clues on the website. No clues in the FAQ. A truly crumby plugin.

Viewing 1 replies (of 1 total)
  • Plugin Author helena46

    (@helena46)

    Dear Geoff Palmer,

    1) Backup & Restore Dropbox works quickly and successfully for all users and customers.

    2) Backup creation depends on the committed server resources, script running time, etc. Unfortunately, in most cases we are not able to change these server resources concerning plugin uninstall and script running time.

    3) You can submit support ticket to let us try to solve the problem.To help any user and customer we have 24/7/365 free support.
    – Ticketsystem through installed plugin page on your WordPress;
    – Email support support(@}wpadm.com;
    – Support forum here on WordPress page.

    We will be glad to help and support you. To help you, we will need some additional information about your problematical website, and because of this data is personal, so please write us through email support(@}wpadm.com.

    Backup & Restore Dropbox Support Team

Viewing 1 replies (of 1 total)
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