I have experience with Kayako, Freshdesk, osTicket, among others.
AwesomeSupport is excellent.
It has many complements and adapts to any need.
The ability to have unlimited agents is great.
The times I have needed support they have responded quickly and professionally.
I recently discovered an error in the Productivity plugin, in a few days they corrected it and released a version with the problem corrected.
I recommend them.
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