Too Much Space – Gravity Forms

JamesBoothroyd
(@jamesboothroyd)

6 years, 9 months ago

Hi guys, hoping you can help.

When the Gravity Forms mail is sent it comes in with too much space at the top before their table begins with the info.

Inspecting the element & there is a paragraph tag with 4 break tags. I sent the same email to my Gmail account & the same applies there too.

Also, in Gmail the footer doesn’t line up properly.

Screenshots:
https://www.dropbox.com/s/qb2bw7uuxi3sb7o/Screen%20Shot%202017-07-14%20at%2011.36.30.png?dl=0

https://www.dropbox.com/s/i217i4vzbnzw771/Screen%20Shot%202017-07-14%20at%2011.37.24.png?dl=0

https://www.dropbox.com/s/n58nx82h0ybtgz8/Screen%20Shot%202017-07-14%20at%2014.43.11.png?dl=0

Viewing 7 replies - 1 through 7 (of 7 total)

espermedia
(@espermedia)

6 years, 9 months ago

Having the same issue. GravityForms emails sent via Postman all have a <p> tag surrounding the content followed by 4 <br> tags before the content starts. I have tried turning off auto formatting in GravityForms as well so it sends raw HTML, but the same thing occurs… This is also present in the Postman admin test email though, which has nothing to do with GravityForms…

Thread Starter JamesBoothroyd
(@jamesboothroyd)

6 years, 9 months ago

Gravity forms have replied to a ticket of mine saying it is the Email Templates plugin causing this issue. It’s strange as when the emails from WooCommerce come through it is fine but when the others come through it has the paragraph tags & 4 x br tags.

Hope the dev can look at it asap.

Peninah
(@highlight_creative)

6 years, 7 months ago

I also have this issue.

adam__ph
(@adam_ph)

6 years, 7 months ago

Also, have this issue with Postman and Gravity Forms.

Damian
(@timersys)

6 years, 7 months ago

I tested this and I can’t reproduce the issue.

Gravity forms Version 2.0.7.2
Wordpress 4.8.1
Postman Version 1.7.2
Both emails confirmation and notification are OK

——
I would recommend you deactivate other plugins and change theme. Some of them could change the default wordpress auto paragraphs behaviour.

Another thing worth to try is going to your emails settings in gravity form, edit the notifications and check the Disable autoparagraph setting
InvitationFascination
(@invitationfascination)

6 years, 7 months ago
Same issue with with Gravity Forms

Click links for screenshots:
Mobile View
Desktop View

Also notice the image in mobile view, the email is not responsive.
- This reply was modified 6 years, 7 months ago by InvitationFascination.
espermedia
(@espermedia)

6 years, 7 months ago

Have tried switching theme to default twentyseventeen and disabling plug-ins – also tried turning off formatting in GravityForms – issue persists…

Viewing 7 replies - 1 through 7 (of 7 total)

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