Too complicated, looking at Alternatives, Blocks Admin Accounts

  • virgojoe

    (@virgojoe)


    4 years ago

    I originally liked this product but when I was advised to upgrade my security things went from good to awful. I think it probably does work but after 5 emails from Support I am still having my account emails blocked as spam with the message ***Forbidden. You do not have access.*** Today a customer tried to send me an email and got the same response so she sent it outside of my website and then it worked.

    I think support is there but it is very weak, and this problem is probably an easy fix if you know what to do. But I don’t have time to deal with it, I bought Jetpack/Askimet as well, I have turned that on instead. Very disappointed.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support amagsumov

    (@amagsumov)

    4 years ago

    Hello, @virgojoe

    We are upset that you are disappointed in our service.

    We gave you recommendations on how to fix a problem in your ticket:
    https://cleantalk.org/my/support

    Contact us anytime.

    Best regards.

    Thread Starter virgojoe

    (@virgojoe)

    4 years ago

    There are a lot of solutions out there and the best thing is to find the right fit for you. I will be looking for something that doesn’t require so much ongoing tweaking and management. I appreciate the solid nature of your product, I am sure it works fine for most people, but I can’t have customers emailing me complaining the Contact Us form is giving them a forbidden white screen. If you were to allow the customization of this page so it actually looked like my website page and gave other options then perhaps the result of customers getting blacklisted wouldn’t be so awful. For reference here is a page I created with a custom 404 error that provides a great deal of support and options.

    https://gallicreative.com/einc#

    I think the problem is she went here and then ended up using the Contact Us form which is blocked by your security malware product. Anyway I pay for another product which has AntiSpam and security as well and I just turned that one on instead. Theirs includes a set-up wizard inside my site that is a bit more easy to navigate with how-to videos as well.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    4 years ago

    Thank you. I don’t see unsolvable problems for your website. We would like to suggest a few solutions. Please contact us by our private Ticket System:

    https://cleantalk.org/my/support/open

    Plugin Support sergecleantalk

    (@sergecleantalk)

    3 years, 8 months ago

    Hello,

    We’ve made a lot of improvements in the latest version. We also ready to help with any issues with the plugin.

Viewing 4 replies - 1 through 4 (of 4 total)
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