Quirky, buggy, but could be great for unusual situations

Let me start with the good. I’ve looked at every RFQ plugin out there and none have the features and the ability to customize what we need like this plugin does. For that I give them a big applause.

Here’s our challenge. We are B2B. Some buyers are non-profit, some are resellers, others are consumers. We need to be able to customize the shipping and tax totals based on the information they provide us in a customized quote request form. This plugin lets us do all that! I’ve not been able to find any other that does.

Here are the bugs and my workarounds:

The customer clicked the accept link on the quote we sent them, the shipping fee got removed during checkout. This was a fixed fee we added and was not dynamically added by connecting to a shipping service. The customer changed their billing address when they checked out. That’s it. Before this, all the quirks (bugs) we had to work with were on our end and I learned how to work around them. Because this happened on the customer side, we have no control. Because of this, we can’t use it as it was intended. We are only using it to collect quotes online now. Then, rather than send back the quote with link to buy, we take it to stripe and create a quote in stripe.
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Another problem is it doesn’t work with Woocommerce’s tax plugin which is the only way we get proper sales tax in Woocommerce now. This RFQ plugin still depends on standard rates being manually added in Woo’s tax settings. With literally hundreds of tax rates for California, no one does that. Woo has a slick way of doing that now and this RFQ plugin is behind the times.

But I have the ability to add my own tax line item so that’s good. I have to go look up what the tax will be in California based on what district they are in, but I’m already manually adding the shipping fee, so it’s not that big of deal. Just don’t count on it to automatically add your tax.
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And then the most recent problem. They had an old credit card on file and it couldn’t be billed so the plugin expired. I didn’t see the notification until went to update it and couldn’t. Then I found the email that said they cancelled the account. Now I can’t even login to update the CC. Did they completely delete my account??? That would be dumb. I tried resetting the password but the email never comes and they don’t respond to support requests. (Oh yeah, that’s another thing. Their support system is slow and really annoying because every time you respond you get pushed to the back of the line again.) As it stands, I can’t update my plugin and may have to get a new account to do that.
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There is a lot of quirkiness with other things, but you learn to work around them. I’ve listed the game changer bugs in case those are important to you. .

And these are the features I need and it provided and that I’m grateful for:

• Ability to custom quote the shipping fee
• Ability to add custom fields to the form
• Tie form fields into Woocommerce contact fields
• Ability to add my own line items with custom labels to add or subtract cost such as the credit card fee (because it’s sales tax ability is flawed, at least I can add it manually this way after googling what the right rate and fee should be)
• Ability to send a PDF quote and customize the PDF with my own messaging.

It definitely has something going for it, but as soon as another one comes out with what I need and no bugs, that’s where I’ll be. Hoping they’ll just fix this one.

• This topic was modified 1 year ago by katandmouse.
• This topic was modified 1 year ago by katandmouse.
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• This topic was modified 6 days, 13 hours ago by katandmouse.