Major Issues with Bridge – Glitchy & Not Dependable
-
I really wanted to like WP Time Capsule. The plugin looks slick and I liked the idea of incremental backups. After testing it a few days I purchased and used with my Amazon S3 to back up about 10 websites. Basic backups and restore are very slow but seem to work well. After the first backup the painfully slow speed isn’t bad as not much is transferred. However, restoring to a broken sight or another host requires you to upload their bridge and not the plugin itself. Restoring with the bridge from Amazon S3 DOES NOT WORK. I tried with Site5, Inmotion, and Cloudways. The software simply isn’t ready yet and I don’t want to help develop it. I feel people leaving positive reviews of this software haven’t had to use the bridge yet, which may be necessary for them one day. Additionally, I’m wary of any company that sells good sold “AS IS”. I requested a refund 2 days after my purchase and author REFUSED REFUND stating they offer a trial.
-
Hello,
Sorry that you had a problem with using the bridge. There are 100’s restore’s happening with the tool and a decent percentage is still using the bridge to get their restore done. I still believe you tried with a wrong documentation. https://docs.wptimecapsule.com/article/31-how-to-restore-your-site-if-the-database-is-deleted – these are the steps that need to be followed.
You did reach out to us with the same question before you bought the plugin and we shared on our answers which were acknowledged by you before the purchase. We give a 30-day complete trial for everybody to try the whole scenario and it wouldn’t be fair when all our users abide by the same policy.
Feel free to mail us back if you decide to give us a try again.
As we can see in our backend, before you made the purchase you had the same question for migration. A normal user wouldn’t need to use bridge until the whole site went down. I think you did try the migration and you had few questions before the purchase and we did answer them in a timely manner (in a day). The problem was you installed WPTimeCapsule in the destination site and it created its own table and it couldn’t find the S3 keys. We addressed this issue on your previous request.
We have the 30-day trial, just so you test the system completely before buying it. In our trial, we encourage everyone to restore their site on staging, so they just don’t take our word for it. And when the same feature didn’t work right when you tried, it would have been highly appreciated if you gave us a chance to look into it. It is completely understandable if you faced a different issue than what you came up with. But you had the same question before you even bought it 🙁
We can totally understand you need to trust a backup solution and we have done our every bit to gain that trust. Though you didn’t give us an opportunity to work through this, we will do the right thing in this situation and have mailed you in this regard.
- The topic ‘Major Issues with Bridge – Glitchy & Not Dependable’ is closed to new replies.
