Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Too Auto-Run, Blacklisted Approved Comment

  • FDKelly

    (@absinthyium)


    Like the title says, this plugin is a little too much “set it and forget it”. I need the comments pre-sorted, not deleted without admin approval! I clicked “approve” on a legitimate comment on a CLIENT’s website, and your plugin Blacklisted it! The comment vanished entirely from WordPress, and I have no way to get it back without re-instating all comments from the most recent backup. That’s almost a hundred, with a lot of spam. Impossible to fix, no. Time-consuming, definitely. No offense to the developer, I’m sure you put a great deal of time and effort into this plugin, but if I approve a comment and your plugin goes and blacklists it instead, well it doesn’t work, does it?

Viewing 1 replies (of 1 total)
  • Plugin Author Denis Shagy

    (@shagimuratov)

    Hello @absinthyium,

    Thank you for feedback.

    Antispam by CleanTalk doesn’t remove any comments without admin approval if you do actions in comments list.

    Also plugin doesn’t blacklist approved comments.

    Could you please let us know your web site name and list of other WordPress plugins that do you use? This details let us to sort this issue out.

    You can post details here,
    https://cleantalk.org/my/support/open

    Thank you.

Viewing 1 replies (of 1 total)
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