Support » Plugin: CardPointe Payment Gateway for WooCommerce » Tokenization too strict!

  • Resolved maggiecameron

    (@maggiecameron)


    Our online store averages about 10 orders a day. Since I updated the plugin to 3.3.4 this afternoon, half of our orders have been stuck in Pending Payment. The user is getting the error that their card is banned for too many attempts, but this is their first order of the day (some order weekly). When I went into the payment settings, there were no cards in the tokenization box to clear to allow payments to go through. I had to disable iFrame tokenization to try to allow orders to go through.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author RexAK

    (@rexak)

    Hi @maggiecameron
    Are you able to use a plugin to clean up transients in your database? I suspect that old transients may be the cause.

    After cleaning out the transients, set your CardPointe WooCommerce settings to for the new card tries to something higher.

    Thread Starter maggiecameron

    (@maggiecameron)

    Thank you. I have cleared both Woo and WordPress transients. We set the tries to 5 instead of 3 and re-enabled iframe tokenization.

    We have not had an attempted purchase since then, but I will reply if the problem persists. Thanks again!

    Plugin Author RexAK

    (@rexak)

    @maggiecameron Thanks for the follow up. I’m going to close this thread, but feel free to re-open if you need assistance.
    If you still have issues with the new 3.3.4 security features, please try downloading and using the 3.3.2 version until we can resolve your issue.
    https://downloads.wordpress.org/plugin/cardconnect-payment-module.3.3.2.zip

    Thread Starter maggiecameron

    (@maggiecameron)

    I need to reopen this thread. The suggestion above worked for a while, but the same thing is happening again. The most recent customer has two cards saved in the payment gateway and even tried to enter a third card. All getting same message. In addition, none of the banned cards are available for deletion in the payment gateway plugin settings. I will roll back to the previous release after 2pm today. The store has a high volume of traffic until then.

    Plugin Author RexAK

    (@rexak)

    @maggiecameron Yes, I would advise that you roll the plugin back as soon as you can, and make sure you use the iframe setting for security reasons.

    Thread Starter maggiecameron

    (@maggiecameron)

    Ok, we are rolled back to 3.3.2 and have iframe setting ticked. What’s next? Thank you!

    Plugin Author RexAK

    (@rexak)

    @maggiecameron Make sure you are using the ReCaptcha and Iframe settings. 3.3.2 does not ban cards or orders. We are looking into the issue internally, and once we have a reliable candidate, we can release a new version.

    Thanks for your patience and understanding.

    Thread Starter maggiecameron

    (@maggiecameron)

    Yes, we also have ReCaptcha running. Thank you for looking into this!

    Thread Starter maggiecameron

    (@maggiecameron)

    See above. I’m still running 3.3.2 because of that tokenization issue. How will I know when it’s safe to upgrade?

    Plugin Author RexAK

    (@rexak)

    @maggiecameron Once we can get approval to make the settings optional, I will update this thread. You are safe to stay on the version you are currently running, as long as you keep ReCaptcha turned on and are using the Iframe methods.

    Thread Starter maggiecameron

    (@maggiecameron)

    Hello, just checking on the status of this. We are running 3.3.2. Did the 3.3.5 release address this? We are doing fine on 3.3.2–just wanted an update.

    Plugin Author RexAK

    (@rexak)

    @maggiecameron We have not received any approval to make the settings optional, as of yet. The only difference between your version, and the latest, are the tokenization security settings. I suggest reaching out to your rep to request this change.

    iulights

    (@iulights)

    Hello,

    I am having a similar issue.

    I set the “Maximum Credit Card Attempts” to 5. This is supposed to limit the number of credit card attempts PER ORDER that a customer can try to 5 for one credit card.

    What it actually does it limit the number of uses our customers can have with one credit card to 5 attempts across all orders.

    Basically if any of our customers try to place 5 orders in one day, the first 4 orders will process through without a problem then the 5th order will ban their card. Then I have to go delete it from the BANNED cards list.

    I need this feature fixed so that the credit card attempts are only limited to a PER ORDER basis. This is how the feature explains that it is supposed to work.

    Please advise on when I can expect this fix to take place.

    Best Regards,

    Plugin Author RexAK

    (@rexak)

    @iulights You’ll need to start a new support thread, as this one is closed and I will not be notified of further responses.
    In the meantime, I’ll check the plugin code to see if I can get this resolved for you.

    iulights

    (@iulights)

    Ok Thanks! I started a new topic with this issue.

Viewing 15 replies - 1 through 15 (of 15 total)
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