Support » Plugin: Social Feed Gallery » Token expired & auto renew issues

  • I already reported this before, 2 months ago. You replied there that you are working to fix this with the personal account and that I should use the business account. I replied again that I already use a business account but I heard nothing back from you.

    I do a monthly check to see if the Instagram Feed still works.
    – The feed was scheduled to auto renew on 1 may.
    – Today is 2 june.
    – The feed on the front end says
    Error validating access token: Session has expired on Wednesday, 01-Jun-22
    – The account in the backend says: expires 2022-07-02 (Autorenew).

    How can it be that the backed thinks the feed is working with an auto renew on 2 june while it’s already expired on the backend?

    I use your plugin on 3 sites and this issue occurs on each site. I believe there is something wrong with your autorenewal system.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author quadlayers

    (@quadlayers)

    hello @jpnl
    we are aware of the renewal issues
    we haven’t had enough time to focus on this due to the constant API requirements from Facebook
    we will focus on this on the next weeks

    Thanks, I hope you can get it fixed soon because it’s very annoying to find the feed isn’t working. It would already help a little if the plugin could send an admin email when the token is expired.

    So I reported this on 2 June. After reconnecting, it gave me an autorenew of 31/8.

    Today, 1/8 I checked again and found that the session expired on 1/8 even though but auto renew was still 31/8.

    Why is your plugin so unreliable in keeping it’s connection with Facebook?

    Plugin Author quadlayers

    (@quadlayers)

    Hello @jpnl
    We’re working on the plugin refactor
    The fix will be included in the new version

    ok, thanks for the heads up.

Viewing 5 replies - 1 through 5 (of 5 total)
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