Title: Token error Last modified: August 20, 2016 --- # Token error * Resolved [superkekko](https://wordpress.org/support/users/superkekko/) * (@superkekko) * [15 years ago](https://wordpress.org/support/topic/token-error/) * Hi, * I have a problem with the connection between piwik and the plugin. Sometimes the plugin return to me this error: * _Please check URL and auth token. You need at least view access to one site._ * When I refill the Token field the plugin restart to work correctly, but at a next access to wordpress I see the same error. * Thanks, Francesco Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/token-error/page/2/?output_format=md) [→](https://wordpress.org/support/topic/token-error/page/2/?output_format=md) * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [14 years, 12 months ago](https://wordpress.org/support/topic/token-error/#post-2082226) * Hi, * one user told me his auth token changed suddenly. Are you sure it’s the same token you enter each time? * [ChemicalSailor](https://wordpress.org/support/users/chemicalsailor/) * (@chemicalsailor) * [14 years, 11 months ago](https://wordpress.org/support/topic/token-error/#post-2082253) * Hey, * Got same/similar problem. Got a new install of piwik on a subdomain and set up a ‘wp-piwik’ separate user with view access in piwik. Tried putting in the API token in widget and keep getting same error as above. The auth token isn’t changing. From what I can see the token isn’t getting saved to the database in the options array. However it does stay populated in the form when I navigate away and back to the page (i.e. the value attribute is set). I don’t understand how this works if it’s not set in the database? * I’ve tried using different tokens for different users too, none of them work. * [aramsey](https://wordpress.org/support/users/aramsey/) * (@aramsey) * [14 years, 11 months ago](https://wordpress.org/support/topic/token-error/#post-2082254) * I had this same issue. It worked fine on older version of Piwik. * [aramsey](https://wordpress.org/support/users/aramsey/) * (@aramsey) * [14 years, 11 months ago](https://wordpress.org/support/topic/token-error/#post-2082255) * Disregard my issue was resolved with the newest version of piwik by using Ip vs FQDN. Not sure why that worked since they resolve the same, but I’ve got a convoluted setup with a reverse proxy. * [ChemicalSailor](https://wordpress.org/support/users/chemicalsailor/) * (@chemicalsailor) * [14 years, 11 months ago](https://wordpress.org/support/topic/token-error/#post-2082256) * I was mistaken in my first post. I checked the database again and the plugin is saving the API token, but still not connecting to piwik installation. * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [14 years, 11 months ago](https://wordpress.org/support/topic/token-error/#post-2082257) * 1. Check the Piwik URL. Can you access Piwik by copying-&-pasting the URL to your browser? * 2. The auth token is not the user’s password. You can get it on Piwik’s API site(“ full access token”) or on Piwik’s user management site (regarding to the user’s settings). * 3. Try to open the following URL in your browser combining the data used in 1.([ YOUR PIWIK URL]) and 2. ([YOUR_AUTH_TOKEN]): [http://YOUR_PIWIK_URL/index.php?module=API&method=SitesManager.getSitesIdWithAtLeastViewAccess&format=Html&token_auth=YOUR_AUTH_TOKEN](http://YOUR_PIWIK_URL/index.php?module=API&method=SitesManager.getSitesIdWithAtLeastViewAccess&format=Html&token_auth=YOUR_AUTH_TOKEN) * What’s your result? * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [14 years, 11 months ago](https://wordpress.org/support/topic/token-error/#post-2082258) * I was able to reproduce this error by installing WP 3.1.1 and updating to 3.1.3. It was fixed by updating to Piwik 1.4. Currently I’m not sure how this happens. * Please keep sure you are using the latest version of WordPress and Piwik! * [ChemicalSailor](https://wordpress.org/support/users/chemicalsailor/) * (@chemicalsailor) * [14 years, 11 months ago](https://wordpress.org/support/topic/token-error/#post-2082259) * Hi, * Thanks for response. * I’m using Piwik 1.4. Brand new installation. * Using WP 3.1.3, which has been incrementally updated since 2.8. * The settings are correct. I’ve tried prefixing http:// on the url and leaving it off. * Opening the url in your post gives me a table with value = 1 * As I mentioned before, Piwik is accessed on a subdomain, and wordpress accessed through natural directory structure, i.e. * analytics.mydomain.com mydomain.com/wordpress * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [14 years, 11 months ago](https://wordpress.org/support/topic/token-error/#post-2082260) * This is strange and doesn’t look like a WP-Piwik issue. You should get something like this: [http://demo.piwik.org/index.php?module=API&method=SitesManager.getSitesWithAtLeastViewAccess&format=Html&token_auth=anonymous](http://demo.piwik.org/index.php?module=API&method=SitesManager.getSitesWithAtLeastViewAccess&format=Html&token_auth=anonymous) * Did you read this previous threads? [http://wordpress.org/support/topic/plugin-wp-piwik-an-error-occured-please-check-url-and-auth-token-1](http://wordpress.org/support/topic/plugin-wp-piwik-an-error-occured-please-check-url-and-auth-token-1) [http://wordpress.org/support/topic/plugin-wp-piwik-an-error-occured-please-check-url-and-auth-token?replies=3](http://wordpress.org/support/topic/plugin-wp-piwik-an-error-occured-please-check-url-and-auth-token?replies=3) * [ChemicalSailor](https://wordpress.org/support/users/chemicalsailor/) * (@chemicalsailor) * [14 years, 11 months ago](https://wordpress.org/support/topic/token-error/#post-2082261) * Hey, * Yeah I read those threads before. I’ve already tired deactivating all my plugins and it doesn’t make a difference. * I’ve double checked that demo url. There is a slight problem with it. If you make the request without the HTML format specified all the values are returned as expected, just in an XML format, not a table. On my own installation of Piwik the url is case sensitive, it works fine specifying format=html rather than format =Html * Just updated to wp-piwik 0.8.7 * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [14 years, 11 months ago](https://wordpress.org/support/topic/token-error/#post-2082288) * I still have no idea about this issue – it works fine for me and most other blogs. If anyone can give me a hint to reproduce this issue please tell me about this. * The ‘check URL and auth token’ error should just appear if ‘SitesManager.getSitesWithAtLeastViewAccess’ answers with an empty result. * WP-Piwik calls this URL: * YOUR_URL( + /) + ?module=API&method=SitesManager.getSitesWithAtLeastViewAccess& idSite=&period=&date=&format=PHP&filter_limit=&token_auth=YOUR_TOKEN&expanded =false * Can anyone try this? Thank you very much! * [ChemicalSailor](https://wordpress.org/support/users/chemicalsailor/) * (@chemicalsailor) * [14 years, 10 months ago](https://wordpress.org/support/topic/token-error/#post-2082289) * Hi, * I’ve checked the call_API function in the plugin and cross checked the URL it generates. It all works fine for me when I copy it into my browser, I get a serialised array returned. Did this by emailing the generated url out from the plugin. * So call_API is working correctly, and my piwik installation is working correctly as it returns the string. * I checked get_remote_file function and that is where an empty result is being returned causing the error. I’m not sure why this is though. I see that the function should always return an array, even if it contains an error message, but it’s not returning anything? Both cURL and fopen is enabled on the server. * I’ve tested the fopen method on my local machine and the server. It works fine on my local machine, but I get nothing returned when testing on the server, so my problem is potentially a server issue, but then the plugin tries cURL first. I don’t know if the same issue could affect cURL? * As I said before, my piwik installation is on a subdomain. I don’t know why this should make any difference though if the API is accessed using http * The mystery continues… * [TheRingBearer](https://wordpress.org/support/users/theringbearer/) * (@theringbearer) * [14 years, 10 months ago](https://wordpress.org/support/topic/token-error/#post-2082298) * I’ve got the same issue. Might it be related to some RewriteRule used for https redirection ? * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [14 years, 10 months ago](https://wordpress.org/support/topic/token-error/#post-2082303) * I’ve still no idea. Did anyone try to delete all WP-Piwik settings stored in your database und to reinstall the plugin after this? * Maybe it’s a problem caused by changes in the settings handling. * Plugin Author [braekling](https://wordpress.org/support/users/braekling/) * (@braekling) * [14 years, 8 months ago](https://wordpress.org/support/topic/token-error/#post-2082309) * Any new results on this? Works still fine here and I still wasn’t able to reproduce this issue. Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/token-error/page/2/?output_format=md) [→](https://wordpress.org/support/topic/token-error/page/2/?output_format=md) The topic ‘Token error’ is closed to new replies. * ![](https://ps.w.org/wp-piwik/assets/icon-256x256.png?rev=3529668) * [Connect Matomo - Analytics Dashboard for WordPress](https://wordpress.org/plugins/wp-piwik/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-piwik/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-piwik/) * [Active Topics](https://wordpress.org/support/plugin/wp-piwik/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-piwik/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-piwik/reviews/) * 20 replies * 6 participants * Last reply from: [ChemicalSailor](https://wordpress.org/support/users/chemicalsailor/) * Last activity: [14 years ago](https://wordpress.org/support/topic/token-error/page/2/#post-2082338) * Status: resolved