Token error and problems on mobile

  • Resolved cybersix

    (@cybersix)


    1 year, 2 months ago

    Hello, I have some problems with donation forms on mobiles. I’m setting up a donation form working at my computer, everything is working fine. But when I test the form on my mobile I get the following error: ” Error: Your access token has expired. Please request a new one.”

    Also, going on with steps, after choosing payment (in this case “test” donation, with test environment disabled in GiveWP) nothing loads, the page has a circle that keeps spinning, no confirmation email and no confirmation/error page.

    I asked other people to test it from their mobile, while they don’t get the message about the token they have the same problem after payment.

    I disabled all caching plugins, on server too (siteground hosting).

    Cleared cache many times everywhere.

    Installed Native PHP Sessions for WordPress plugin.

    Nothing seems to help.

    I need to make it work.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    1 year, 2 months ago

    Hi there,

    The token error is always related to cache. I checked your form and didn’t get a token error but I did get the infinite spinner.

    The admin-ajax.php request throws a 403 error:
    https://www.loom.com/i/84230c0dae6d4e6a8647546c27a87b1a

    The HTTP 403 Forbidden response status code indicates that the server understands the request but refuses to authorize it. You need to contact your host about it.

    Thread Starter cybersix

    (@cybersix)

    1 year, 2 months ago

    Hello, many thanks for checking.

    I will contact siteground with these informations, but one question, why it doesn’t happen on laptops?

    Thank you

    Thread Starter cybersix

    (@cybersix)

    1 year, 2 months ago

    With siteground assistance I put wordfence in learning mode, and whitelisted givewp request as per your guide.

    I still have the same problem. No error logs in siteground.

    Thread Starter cybersix

    (@cybersix)

    1 year, 2 months ago

    Sorry for all this writing, I found the problem. Using Site Health. There was a critical erro: “A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.”

    So I dsabled all plugins and reactivated one by one, the problem was the plugin WP Spam Shield.

    Thank you!

    Plugin Support Rick Alday

    (@mrdaro)

    1 year, 2 months ago

    Glad to hear that. I’ll close this ticket now but don’t hesitate to open a new thread if you run into any other issue.

Viewing 5 replies - 1 through 5 (of 5 total)
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