Support » Plugin: Helpie FAQ - WordPress FAQ Accordion Plugin » Toggle not working if question is h2

  • Resolved sophialein

    (@sophialein)


    Dear team,
    For better SEO I put the questions/titles in my FAQs like this example: <h2>Do you like butter?</h2>

    It works good so far on the website, but sadly when I click on the title, the answer doesn’t open up anymore. Clicking in the field with the question itself or on the symbol, it works. So it looks like putting the h2 tag is kind of erasing the clickability..

    Any chance you could help me out with this?

    I hope I could explain myself good enough, English is not my first language 😉

    Greetings,
    Sophia

    PS. If needed I can provide you with a link to the website I am using this “trick”

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @sophialein ,

    Thank you for reaching out to us. Your English is perfect, so don’t worry about that 😉

    Regarding your query, it’s not a good practice to include the header tag in the question like that. And yes, the event does not happen properly when you include the header tag in the question.

    The better solution for this is that we could give an option to choose the header tags for faq’s questions in the future. I have added this to our backlog now.

    I will make sure to let you know once this is ready and pushed up.

    Hope that helps. Let me know if you have any more questions.

    Kind Regards.

    Thread Starter sophialein

    (@sophialein)

    Hey @pauplesupport,
    Thanks for the feedback!

    Can you then maybe tell me if it is a good idea to put a h2 tag into the answer field in the meantime?

    The FAQs are the major and most important part of our website and we want to rank well 😉

    Or do you have any other idea how to do so?

    Greetings and thanks again,
    Sophia

    Hi Sophia,

    There should not be any issues in using header tags for faq answers.

    I will make sure to let you know once we have given option to include header tags for faq questions in our settings.

    Kind Regards.

    Thread Starter sophialein

    (@sophialein)

    That would be amazing! Thank you so much 🙂

    Hi @sophialein ,

    We have given the option to include header tags for faq questions in our latest release. You can see the option in the style settings.

    Please do update our plugin to the latest version and try this out. Feel free to let us know if you have any questions or feedbacks. I would be glad to help you.

    Kind Regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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