Support » Plugin: Contact Form by WPForms - Drag & Drop Form Builder for WordPress » Today Recaptcha has stopped working on WPforms

  • Resolved cmw14

    (@cmw14)


    Up until today all my wpforms have been working perfectly fine, however that is now no longer true.

    All my WPforms that have reCaptcha enbaled will not submit when the user completes the form.

    This appears to be due to the checkbox for reCaptcha. When it is checked and then I hit submit, an error message under the captcha box is displayed “this field is required”.
    Since the box is checked and OK I cannot see why its not working. I’ve not installed anything new except the wordpress update 4.9.6

    If I removed reCaptcha option the forms then works perfectly fine. Any assistance to resolve would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jess Quig

    (@jquigam)

    Hi cmw14,

    I’m sorry for the trouble with this! When we’ve seen issues like this before, it’s been because something else on the site (sometimes the theme, sometimes another plugin) is also loading reCAPTCHA scripts.

    When reCAPTCHA’s scripts are loaded more than once on a page, the reCAPTCHA will display but won’t work properly — it displays an error every time. I tried opening the URL you shared, https://www.radios-tv.co.uk/contact/, to see if I could find any extra scripts getting loaded, however I received an Access Denied error (here’s a screenshot).

    There are a couple of options for next steps to keep reCAPTCHA:

    1) You can try to track down what’s generating the other reCAPTCHA code and, if possible, turn it off. If you don’t have any other plugins that include forms, the next best place to look is your theme’s settings.

    2) You can enable No-Conflict Mode in WPForm’s reCAPTCHA settings (under WPForms > Settings > reCAPTCHA tab — here’s a screenshot). When enabled, this setting will remove any other occurrences of reCAPTCHA on pages where WPForms is used, and this will prevent conflict with the reCAPTCHA code in WPForms.

    However, #2 is only a good option if you know that you’re not using reCAPTCHA elsewhere.

    I hope this helps! 🙂

    cmw14

    (@cmw14)

    Hi thanks for your response, I realised I’m using the lite (free) version so had no right to any support. As such after 4 days without a response, I decided to install another contact form package which worked. For me problem solved.

    As I say thank you for taking the time to respond, this can be closed now

Viewing 2 replies - 1 through 2 (of 2 total)
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