Title: TLDs, User error, something else
Last modified: August 22, 2016

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# TLDs, User error, something else

 *  Resolved [sunrader](https://wordpress.org/support/users/sunrader/)
 * (@sunrader)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/tlds-user-error-something-else/)
 * I feel like this is a WP error around the new tlds (.international) but since
   I could be wrong and I want to get on with building my site…
 * I have a completely fresh install on a self-hosted site. Immediately upon install(
   and re-install) WP returns a 403 error when I attempt to go through the toolbar
   to customize. In other words, logged in on the site, on the landing page, toolbar/
   customize will return a 403 error. At the same time, going into the dashboard/
   appearances/customize will open the customize screen as expected. This appears
   to have something to do with the tld .international as all other sites, same 
   install, same host, etc have no issues. Changing the URL from www or not does
   not matter. Table in myphpadmin has correct URL. Any other ideas?
 * I have not yet used the site to see if any other problems occur because I don’t
   want to put time into it if the site is not stable, but I’ve done this about 
   20 times with no problems. Has anyone seen this and think it is or is not the
   domain name?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Thread Starter [sunrader](https://wordpress.org/support/users/sunrader/)
 * (@sunrader)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/tlds-user-error-something-else/#post-5177763)
 * To be clear, this loads fine
    [http://elt.international/wp-admin/customize.php](http://elt.international/wp-admin/customize.php)
   This does not [http://elt.international/wp-admin/customize.php?url=http%3A%2F%2Felt.international%2F](http://elt.international/wp-admin/customize.php?url=http%3A%2F%2Felt.international%2F)
 *  [RossMitchell](https://wordpress.org/support/users/rossmitchell/)
 * (@rossmitchell)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/tlds-user-error-something-else/#post-5177826)
 * Maybe it is just a matter of letting the dns system propogate.
    Suggest that 
   you check that all your nameserver settings at your domain name registra are 
   correct.
 *  Thread Starter [sunrader](https://wordpress.org/support/users/sunrader/)
 * (@sunrader)
 * [11 years, 9 months ago](https://wordpress.org/support/topic/tlds-user-error-something-else/#post-5177843)
 * That’s a good suggestion, RossMitchell, but this is not a new domain registration.
   The error appears only when attempting to go from the toolbar directly to customize.
   In other words, toolbar to dashboard, widgets, and menus is fine, but for each
   of those the URL does not change. Does anyone know why the URL changes to add
   ?
   url=http%3A%2F%2Felt.international%2F above? Is that a clue to what’s going on?
 *  Thread Starter [sunrader](https://wordpress.org/support/users/sunrader/)
 * (@sunrader)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/tlds-user-error-something-else/#post-5178007)
 * In case anyone else finds this in a search, I want to follow up. My host (Hostgator)
   finally said this:
 * “…when checking the Apache logs, noticed that your site was hitting a mod security
   rule:
 * [root@gator… /home…/elt.international]# grep …[error] [client …] ModSecurity:
   Access denied with code 403 (phase 2). Match of “rx (/wp-content/plugins/…)|(
   www/…php)|(www/admin/dashboard.php)|(/pl/download\\\\?file=http|/index\\\\.php/
   admin/…against “REQUEST_FILENAME” required. [file “/opt/…rules.conf”] [line “
   996”] [id “..”] [msg “JITP:…elt.in”] [hostname “elt.international”] [uri “/wp-
   admin/customize.php”] [unique_id “U-…”]
 * I went ahead and whitelisted this rule for you, and after doing so, your site
   stopped giving a 403 error message in the provided link.”
 * I still don’t understand it, but maybe someone else will find it useful to know
   what type of problem it was.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘TLDs, User error, something else’ is closed to new replies.

 * In: [Installing WordPress](https://wordpress.org/support/forum/installation/)
 * 4 replies
 * 2 participants
 * Last reply from: [sunrader](https://wordpress.org/support/users/sunrader/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/tlds-user-error-something-else/#post-5178007)
 * Status: resolved

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