Title: CSS Editor Adding Unwanted Formatting & Layout Shift Issues Persist

Resolved

(@devin104)

Message created for me by JetPack Virtual Assistant


Hi Happiness Engineers,

I'm experiencing two related issues:
1. The Additional CSS editor keeps adding unwanted formatting/line breaks
2. Layout shift problems continue despite following optimization steps

What I've already tried:
1. Deleted all old images from media library
2. Cleared the Additional CSS panel multiple times
3. Attempted to paste minimal CSS without formatting
4. Tried both expanded and minified CSS versions

Here's the CSS I'm trying to add to fix layout shifts:
`css<br>img,video,iframe{max-width:100%;height:auto;}<br>body{font-display:swap;font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",sans-serif!important;}<br>.site-content{min-height:800px;contain:layout paint;}<br></code></pre>



<p>But the editor keeps reformatting it with extra spaces and line breaks (see screenshots).</p>



<p>Screenshots showing the issue: [Add your imgur links here]</p>



<p>My setup:</p>



<ul>
<li>Jetpack Boost installed and active</li>



<li>Jetpack Search installed and active [Add your theme name here] [List any other active plugins]</li>
</ul>



<p>Questions:</p>



<ol>
<li>Why is the CSS editor adding unwanted formatting?</li>



<li>Is there another way to add this CSS without using the Additional CSS panel?</li>



<li>Could there be server-side issues affecting the CSS editor?</li>
</ol>



<p>Any help would be greatly appreciated as this is affecting my site's performance scores.</p>

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Author Pete (a11n)
(@dilirity)

11 months, 4 weeks ago

Hello there @devin104!

The Additional CSS editor keeps adding unwanted formatting/line breaks

Layout shift problems continue despite following optimization steps

Which editor are you exactly referring to? Jetpack Boost doesn’t have such an editor.

There’s quite a lot to unpack here with a lot of context missing due to the copy paste. For example, the screenshots are missing. I would love some more information to be able to help you solve this!

Can you paste the screenshots here?

Thread Starter Devin104
(@devin104)

11 months, 4 weeks ago

Please forgive me for not providing all the information needed to help you.

I was acting upon the guidance of the JetPack Virtual Assistant which I have learned to my despair is hardly ready for Primetime and has caused damage to my Site.

It is JVA who sent me here. JVA who composed the message I posted and JVA who indicated that was all I needed to do.

I am sorry for causing inconvenience. I will be cancelling my upgraded JetPack Subscription soon.

Thank you.

Plugin Author Pete (a11n)
(@dilirity)

11 months, 4 weeks ago

Please forgive me for not providing all the information needed to help you.

No problem at all! I would’ve loved to help you figure out the issues you were dealing with.

I was acting upon the guidance of the JetPack Virtual Assistant which I have learned to my despair is hardly ready for Primetime and has caused damage to my Site.

It is JVA who sent me here. JVA who composed the message I posted and JVA who indicated that was all I needed to do.

I’m sorry to hear about your experience with JVA. I’ve noted this and will pass it along to the team working on the assistant.

Can you also share some insights about the damage it caused to the site? I would really love to know!

I am sorry for causing inconvenience. I will be cancelling my upgraded JetPack Subscription soon.

No inconvenience caused and I respect your decision.

I hope you don’t mind me asking you this question, but – what were your expectations with Jetpack Boost and what made you cancel? Since I’m one of the people working on it, your input would help me see if there’s an area of Boost that can be improved (apart from the Image Size Analyzer not providing fixes for the issues it reports yet).

Plugin Support Stef (a11n)
(@erania-pinnera)

11 months, 3 weeks ago

Hi there, @devin104,

Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Thread Starter Devin104
(@devin104)

11 months, 3 weeks ago

I do have a lengthy transcript of chats with the JetPack Virtual Assistant in the form of a Word Document which I would be happy to share with you.

It contains numerous instructions to do such things as install, disable, reinstall: Plugins, Snippets, Widgets, Settings, etc. including 3rd Party sources.

I am sorry but I do not know how to download the transcript on this posting format.

Could you tell me how to get it to you?

Thank you.

Plugin Support Stef (a11n)
(@erania-pinnera)

11 months, 3 weeks ago

Hello @devin104,

Thanks for adding a little bit of more context about your interaction with our Virtual Assistant. I checked your site, and I noticed that it’s hosted on WordPress.com, and you run a Business plan.

<span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>Since you’re a paid user, you are entitled to dedicated support from our WordPress.com HEs. You can contact them via this page and mention this thread. If they confirm that your issue is related to Boost, they will reroute your request to our Jetpack team. </span>

As they reply to you, you will be able to attach the file with the conversation you had with our Virtual Assistant 🙂

Based on what you said and the preliminary checks on your site, I suspect it might be something related to the Classic Editor, but let’s investigate it further via email.

Hope that’s all clear! Look forward to your reply.

Plugin Support Tamirat B. (a11n)
(@tamirat22)

11 months, 2 weeks ago

Hello @devin104,

I’m closing this thread since you have reached out to us via our contact form and we’re tracking the issue there.

Thank you.