Title: Title and caption issues
Last modified: August 31, 2016

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# Title and caption issues

 *  Resolved [DFC005](https://wordpress.org/support/users/dfc005/)
 * (@dfc005)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/title-and-caption-issues/)
 * I’m finding that one out of three image downloads has issues with the title and
   caption.
 * Does anyone else get this issue? The first 5-10 words are missing from the caption
   and the title is simply a bunch of numbers.
 * Screenshot of problem: [http://postimg.org/image/6no5ht64r/](http://postimg.org/image/6no5ht64r/)
 * [https://wordpress.org/plugins/getty-images/](https://wordpress.org/plugins/getty-images/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Getty Images](https://wordpress.org/support/users/getty-images/)
 * (@getty-images)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/title-and-caption-issues/#post-7450127)
 * Hi DFC005,
 * Thanks for reporting this. I’m sorry to see this is happening (and with such 
   frequency). I just ran through a bunch of image downloads on our side and didn’t
   run into this on our WordPress environment.
 * I’m assuming that you’re using the latest version of our plugin (2.4.3), which
   you can check in your Dashboard? If not, I’d try a fresh install (remove the 
   old one, install the new one). I’ve seen some oddities with downloads (though
   admittedly not this particular issue), and a fresh install seemed to do the trick.
 * Thanks for your feedback, and let us know how it goes.
 *  Thread Starter [DFC005](https://wordpress.org/support/users/dfc005/)
 * (@dfc005)
 * [9 years, 11 months ago](https://wordpress.org/support/topic/title-and-caption-issues/#post-7450256)
 * Hi guys, I’ve tried removing the plugin completely and re-downloading but that
   hasn’t helped. It’s still happening.
 * Any other thoughts?
 * Once it has happened, if I then try and search for the image again via the plugin,
   the caption and title is broken even in the search so I can’t even just copy 
   and paste it.
 *  Plugin Author [Getty Images](https://wordpress.org/support/users/getty-images/)
 * (@getty-images)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/title-and-caption-issues/#post-7450259)
 * Crud, I’m sorry the reinstall didn’t work. Thanks for the update, DFC005. Can
   we coordinate a time next week when we can share screens? You can email me at
   cara dot postilion at gettyimages dot com.
 *  Thread Starter [DFC005](https://wordpress.org/support/users/dfc005/)
 * (@dfc005)
 * [9 years, 10 months ago](https://wordpress.org/support/topic/title-and-caption-issues/#post-7450260)
 * Sure, we can try and organise something. As I said, it doesn’t always happen.
   It’s quite random.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Title and caption issues’ is closed to new replies.

 * ![](https://ps.w.org/getty-images/assets/icon-256x256.png?rev=1083215)
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 * 4 replies
 * 2 participants
 * Last reply from: [DFC005](https://wordpress.org/support/users/dfc005/)
 * Last activity: [9 years, 10 months ago](https://wordpress.org/support/topic/title-and-caption-issues/#post-7450260)
 * Status: resolved