tinymce-plugin-form-button.js

  • Resolved hkindy

    (@hkindy)


    2 years, 4 months ago

    Hi,

    I am suddenly getting the following error message and I have no clue what is causing it.

    Failed to load plugin url: https://astronomicalsolutions.com/wp-content/plugins/jetpack/modules/contact-form/js/tinymce-plugin-form-button.js

    It appeares on pages where I am trying to edit product, might be in other places too, but that’s where I have noticed it.

    Any tips on troubleshooting this?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • JS (a11n)

    (@julesomattic)

    2 years, 4 months ago

    This is most likely happening because of a conflict between Jetpack’s Contact Form TinyMCE and another plugin that also includes TinyMCE. TinyMCE is used to add new buttons to the editor toolbar.

    I’d recommend following these steps to test for a conflict:

    1. Temporarily deactivate all plugins except Jetpack, and clear your browser’s cache.
    2. Then, try editing a product again. If you’re able to edit the product without the TinyMCE error, then you know another plugin is conflicting here.
    3. You can reactivate plugins one by one, checking editing a product after each one, to discover which plugin is causing the problem.
    4. You can leave that plugin deactivated and/or contact whoever makes that plugin for help resolving the issue it’s causing.

    If deactivating plugins doesn’t help, it may be your theme.

    1. Temporarily activate a default WordPress theme like Twenty Twenty-One.
    2. Then, try editing a product again. If you’re able to edit the product without the TinyMCE error, then you know it’s a problem with the theme.

    You can contact whoever makes the theme for help resolving the issue it’s causing.

    Thread Starter hkindy

    (@hkindy)

    2 years, 4 months ago

    Hi,

    Just to be clear, this error came up after database repair, no new plug-ins were installed, no plug-in updates were made. So I don’t see how a plug-in compatibility issue is the cause.

    Plugin Support Kellie (a11n)

    (@lavenderhaze)

    2 years, 4 months ago

    I understand what you’re saying, but the results of plugin troubleshooting can sometimes be surprising 🙂 Please give our suggestions a try and let us know if the issue still occurs with only the Jetpack plugin active so that we can rule out a plugin conflict. Thanks!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    2 years, 4 months ago

    Hi there, @hkindy,

    Do you have the chance to test what Kellie and JS suggested to try?

    It’s been one week since this topic was last updated, so I’m going to mark this thread as solved very soon. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

    Thread Starter hkindy

    (@hkindy)

    2 years, 4 months ago

    Hi, I have someone working on this now, when I find the solution, I will post it here to help anyone facing this issue in the future

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    2 years, 4 months ago

    Hi @hkindy

    That will be great. We look forward to hearing how it turns out!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    2 years, 3 months ago

    Hi there, @hkindy,

    Do you have updates about that? We usually close unactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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