Thank you for the review.
It is very important for us to solve your problem and help you enjoy our product.
I want to mention that we are ready to discuss and investigate your case and give a proper solution to it. Unfortunately, we haven’t had a chance to examine this case with you before.
You contacted us via email and, without even getting an answer from our side, left a 1-star rating 5 minutes later.
So instead of the 1-star rating, it would have been much more acceptable so that you could wait for our answer, as there may be different conflicts with one of the plugins you are using.
You can always open a ticket in case of facing any issues – our Customer Care team will always be happy to help you. (Of course, it is totally your decision, but opening a ticket will help you to solve the issue as soon as possible.)
We would like to make things right and investigate your case.
So, please contact us via this form and provide us with the link, where the given survey is located so that our Development Team can check the case and provide you with a solution as soon as possible.
This reply was modified 2 months, 4 weeks ago by ays-pro.