Title: Time out error
Last modified: May 30, 2026

---

# Time out error

 *  [jamied@mediaworxav.com](https://wordpress.org/support/users/jamiedmediaworxavcom/)
 * (@jamiedmediaworxavcom)
 * [1 week, 1 day ago](https://wordpress.org/support/topic/time-out-error-14/)
 * When I update products in my woo commerce shop I get this error message : “There
   was an error loading Jetpack account info. Unexpected token ‘<‘,”,!DOCTYPE” …
   is not valid JSON. How do I fix this?
 * Also my site runs super slow. I’ve activated all of the boost features that don’t
   require a payment, and I am using WPSuperCache, but it doesn’t seem to help. 
   It is taking 30-45 seconds to navigate between woo commerce menu items on the
   backend, and it often times out and gives me an error page.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftime-out-error-14%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * (@erania-pinnera)
 * [4 days, 4 hours ago](https://wordpress.org/support/topic/time-out-error-14/#post-18928703)
 * Hi there, [@jamiedmediaworxavcom](https://wordpress.org/support/users/jamiedmediaworxavcom/),
 * I’m sorry to hear about the trouble, but thanks for reaching out. I can see a
   connection error in Jetpack, which might explain the error you reported. Let’s
   fix that, and we’ll circle back on the slow pace of the site once that’s addressed
   🙂
 * the connection issue I see on my end is caused by a block happening at the server’s
   end, which is returning a `503` error. Such errors can be addressed by your hosting
   provider only, so I recommend reaching out to them and have it fixed by them.
 * Usually, the first thing to try is to [increase the memory available to WordPress](https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/),
   however they should be able to inspect the settings and check what’s up, in case
   there’s something else affecting the connection health.
 * Let me know how you get on, and we’ll take it from there. Thanks for sorting 
   this out with us!

Viewing 1 replies (of 1 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ftime-out-error-14%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/jetpack-boost/assets/icon.svg?rev=2818794)
 * [Jetpack Boost - Website Speed, Performance and Critical CSS](https://wordpress.org/plugins/jetpack-boost/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack-boost/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack-boost/)
 * [Active Topics](https://wordpress.org/support/plugin/jetpack-boost/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack-boost/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack-boost/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Stef (a11n)](https://wordpress.org/support/users/erania-pinnera/)
 * Last activity: [4 days, 4 hours ago](https://wordpress.org/support/topic/time-out-error-14/#post-18928703)
 * Status: not resolved