Tickets shortcode not working with WP Bakery

We are working on a new theme for our existing site, so have a dev site that we are doing it on. The new theme uses WP-Bakery. The code on the old site (which works perfectly) is:
`[wpt_productions start=”now”]{{thumbnail|permalink}}

{{title|permalink}}

{{dates}}
{{categories}}

{{tickets}}

[/wpt_productions]’

The {{tickets}} shortcode doesn’t seem to be pulling through the data as nothing is showing up. It links to an external site.

Any clues? I have tried it on a classic and WP-Bakery page.

The page I need help with: [log in to see the link]