Ticket User Group | WordPress.org

Resolved meminyilmaz
(@meminyilmaz)

5 years, 5 months ago

Hi,

I wondering that How Ticket User Group Works,

What I understood that, as creating Ticket User group, Only related Group can open ticket, then assigned only Support Manager or Agent in Same group, not for other Ticker User Group.

So we can seperate the ticket list must shown in only own group people.

Am I right? or else.

please advise

Many thanks

Viewing 4 replies - 1 through 4 (of 4 total)

nigel01
(@nigel01)

5 years, 5 months ago

Hi:

Ticket User Group? Where are you seeing that in the free plugin?

Thanks.

Thread Starter meminyilmaz
(@meminyilmaz)

5 years, 5 months ago

Hi, thanks for quick reply,

I saw it in https://asdemo.awesomesupport.com/wp-admin/edit-tags.php?taxonomy=as_user_group

in menu; under Users

BR,

Thread Starter meminyilmaz
(@meminyilmaz)

5 years, 5 months ago

Could you pls advise, so if I need the pro version of the plugin I need to know this function above I mentioned must handled

many thanks

nigel01
(@nigel01)

5 years, 5 months ago

Hi:

Thanks for clarifying where you saw that. The demo site does include our premium add-ons and that field is from one of our premium add-ons.

WordPress.org does not allow us to discuss premium products on here so can you send us a note via our contact form on our site? https://getawesomesupport.com/contact/

I’m going to close this thread now since it involves a premium product that isn’t available on WordPress.org. If you have a question about the free product you can always open a new thread and we’ll get on it as soon as we can.

Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Ticket User Group’ is closed to new replies.

In: Plugins
4 replies
2 participants
Last reply from: nigel01
Last activity: 5 years, 5 months ago
Status: resolved