Title: [ticket-submit]
Last modified: February 20, 2019

---

# [ticket-submit]

 *  Resolved [Shorcy](https://wordpress.org/support/users/darkminersdk/)
 * (@darkminersdk)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/ticket-submit/)
 * Hello Awesome support community,
    Anyone who knows how to fix the shortcode: [
   ticket-submit], not working on sites. I have tried pasting it into a page but
   it doesn’t work. But the [tickets] works.
 * + The shortcode is on multiple sites.
 * Thanks for the help 🙂
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fticket-submit%2Fpage%2F2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 16 through 21 (of 21 total)

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 *  Plugin Author [melliesou](https://wordpress.org/support/users/melliesou/)
 * (@melliesou)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/ticket-submit/page/2/#post-11280833)
 * Hi [@darkminersdk](https://wordpress.org/support/users/darkminersdk/),
 * In this case, can you verify that no logs are being recorded to the WordPress
   debug log? If there are no error logs there, it might be necessary to find out
   from that plug-in’s support what it is trying to do or if there is a reserved
   word that it will block a short code from rendering when loading the page. (It’s
   possible that they can assist with tracing the flow of their plug-in here)
 * Let me know of any information you get from the logs and/or from the support 
   for that other add-on.
 *  Thread Starter [Shorcy](https://wordpress.org/support/users/darkminersdk/)
 * (@darkminersdk)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/ticket-submit/page/2/#post-11280976)
 * The only logs I can seem to get is:
    Request:
 * account/submit-ticket
 * Query String:
 * pagename=account
 * Matched Rewrite Rule:
 * (.?.+?)/submit-ticket(/(.*))?/?$
 * Matched Rewrite Query:
 * pagename=account&submit-ticket=
 * The other add-on. Also say that all shortcodes should work. Because it just inserts
   it as a normal wordpress page would do it.
    And it seems wird that it also did
   it when i tried pasting the shortcode on other pages when I didn’t have the plugins
   installed.
 * Is there any way that I can create a email ticket or something to you maybe can
   take a look.
    -  This reply was modified 7 years, 3 months ago by [Shorcy](https://wordpress.org/support/users/darkminersdk/).
    -  This reply was modified 7 years, 3 months ago by [Shorcy](https://wordpress.org/support/users/darkminersdk/).
 *  Plugin Author [melliesou](https://wordpress.org/support/users/melliesou/)
 * (@melliesou)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/ticket-submit/page/2/#post-11281172)
 * Hi [@darkminersdk](https://wordpress.org/support/users/darkminersdk/),
 * About that error that you got, is there more details, or is it possible to get
   more verbose errors with your debug settings to show? The reason is that the “
   is_single” function is not called by Awesome Support. It appears that the other
   plug-in is calling ‘is_single’ incorrectly.
 * In this case, it looks like the other plug-in is doing something differently 
   on the [ticket-submit] short-code; having them step through their code to debug
   this may be the quickest way to resolve it. Please let me know what you find 
   from there.
 *  Thread Starter [Shorcy](https://wordpress.org/support/users/darkminersdk/)
 * (@darkminersdk)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/ticket-submit/page/2/#post-11281176)
 * The error comes from WP_debug. But i fixed it and then it said: Request:
 * account/submit-ticket
 * Query String:
 * pagename=account
 * Matched Rewrite Rule:
 * (.?.+?)/submit-ticket(/(.*))?/?$
 * Matched Rewrite Query:
 * pagename=account&submit-ticket=
 *  Thread Starter [Shorcy](https://wordpress.org/support/users/darkminersdk/)
 * (@darkminersdk)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/ticket-submit/page/2/#post-11281185)
 * The log error:
    [06-Mar-2019 12:00:09 UTC] PHP Notice: is_single was called **
   incorrectly**. Conditional query tags do not work before the query is run. Before
   then, they always return false. Please see [Debugging in WordPress](https://codex.wordpress.org/Debugging_in_WordPress)
   for more information. (This message was added in version 3.1.0.) in /wp-includes/
   functions.php on line 4667
 *  Plugin Author [melliesou](https://wordpress.org/support/users/melliesou/)
 * (@melliesou)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/ticket-submit/page/2/#post-11281372)
 * Hi [@darkminersdk](https://wordpress.org/support/users/darkminersdk/),
 * Thanks for the additional information. Based on those details (and how the other
   plug-in is calling ‘is_single’) more detailed troubleshooting is needed on their
   end to determine why it’s failing in this case. Having their support technician
   troubleshoot the flow is ideal here as they will know why their plug-in is throwing
   that error when enabled.
 * I’ll keep watch here for more details that you send through from the results 
   of troubleshooting with the other plug-in.

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## Tags

 * [shortcode](https://wordpress.org/support/topic-tag/shortcode/)

 * 21 replies
 * 3 participants
 * Last reply from: [melliesou](https://wordpress.org/support/users/melliesou/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/ticket-submit/page/2/#post-11281372)
 * Status: resolved