Support » Plugin: Event Tickets and Registration » Ticket purchases not getting an e-ticket sent to email

  • Resolved housmans

    (@housmans)


    Hello!
    I think we have everything set correctly on our events page in that ticket sales show up, stock levels are correct, and a purchase via Paypal generates a sales receipt, IPN on this element is set up correctly, and the ticket sale is logged on the relevant event as an attendee….

    However the person buying a ticket does not receive an email ticket. They only receive a receipt from Paypal.

    IN the tickets section we have filled in the relevant fields for:
    Confirmation email sender address
    Confirmation email sender name
    Confirmation email subject

    Wel;ve even added an image that is meant to go on the ticket!

    What are we failing to do to get tickets sent out?

    Thank you

    • This topic was modified 4 years, 8 months ago by housmans.
Viewing 2 replies - 1 through 2 (of 2 total)
Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Ticket purchases not getting an e-ticket sent to email’ is closed to new replies.