Ticket Plus add-on missing features and poorly supported

  • bobr666

    (@bobr666)


    2 years, 6 months ago

    My big complaint is that Event Tickets Plus, a chargeable add-on for the sale of tickets does not correctly support the Block editor. That alone is very poor, but was acknowledged more than a month ago without a fix, a fix date or even a listing on the ‘known bugs’ page. I have been able to make it work but only by continually switching between the older editor and the block editor.
    Further, there are features missing.
    There is no option to create a duplicate of events and tickets. I have the same multiple formats of tickets and have to manually enter them every time.
    There is also no good way to use WooCommerce analytics or the Tickets plug in to easily see sales of tickets over time. Every event has to be checked manually. I could do something with SQL I guess, but this should be a basic feature.
    Once the tickets are created, the system seems to work fine.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Juan Aldasoro

    (@juanfra)

    2 years, 6 months ago

    Hi @bobr666,

    Thank you for taking the time to leave the review.

    I’m sorry to hear about your experience. Event Tickets Plus is supposed to correctly support the block editor. I would love to hear more about your experience there, and possibly help you navigate the issue or put our hands into work to solve any issue we may have going.

    With regards to the duplicate of events, that’s something that’s on our radar for future releases, and part of our public product roadmap on loopedIn. LoopedIn is the place where our users can submit new ideas, and upvote the ones they’d love to see. Finally, regarding WooCommerce analytics – What would be the ideal scenario for you? I’d love to hear your feedback. Would automatically categorizing tickets with a particular category be enough for your reporting?

    Thanks again for your feedback. We’re working on improving our products constantly and we appreciate constructive feedback.

    Best,
    Juan.

Viewing 1 replies (of 1 total)
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