ticket is sent without order complete
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If my customers pay using direkt bank transfer the order in pending state until i receive the bank transfer, this takes 2 days. then I mark the order as completed.
- The issue is that the Event Calendar Tickets are being sent immediately after the order is received. How can I stop this behavior? Is there any code I can add to the
functions.php
file to achieve this? The best would be to make it sending tickets only after orders are completed or at least in “paid” mode
- The issue is that the Event Calendar Tickets are being sent immediately after the order is received. How can I stop this behavior? Is there any code I can add to the
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Hi @kaklappen ,
Thank you for reaching out.
You can change the behavior on when the ticket gets sent by setting the Stock Handling accordingly in Tickets -> Settings -> Payments (tab) -> Tickets Commerce (sub tab).
Please feel free to let us know how you go or if you have further questions/concerns.
Unfortunately, it’s not that straightforward.
When I activate the “Tickets Commerce” tab, it doesn’t seem to have any effect. The WooCommerce settings, including its configured payment gateways and payment logic, are overriding the payment process in this tab.
The WooCommerce pages (/shop, /cart, and /checkout) are consistently in use, while the TEC ticket pages (/tickets-order and /tickets-checkout) are NOT utilized.
When I add a ticket to the cart, it appears in the WooCommerce cart but is not displayed on the /tickets-checkout page.
all of this result in tickets beeing sent immediately
I have now found an option to switch between using WooCommerce and Tickets Commerce for checkout. However, the issue is that when I select this option, it does not utilize the WooCommerce payment methods I have set up for “bank transfer”; it only offers Stripe and PayPal that is inside the “Tickets commerce”.
Additionally, everything is in English, and since I am in Germany, I need the interface to be in German.
What I would like is to use the WooCommerce checkout (because it offers more payment methodes) while having the ability to specify when the tickets are sent—specifically, only after the order is paid and completed, or based on any other status I choose.
here its written
https://www.theeventscalendar.com/knowledgebase/completing-woocommerce-orders/
When purchasing tickets with Event Tickets Plus with WooCommerce, emails won’t be sent to attendees until the order has been marked as Complete. By default, this process needs to be done manually by the administrator.
Unfortunately tickets are sent using woocommerce as checkout even if the order is still on hold.
So how to stop this behaviour?
Hi @kaklappen ,
Thank you for your message and the information.
It looks like you’re using one of our premium plugins, the Event Tickets Plus. — For us to help you better, please open a Support Ticket on our Help Desk. This is also for us to adhere to the WordPress Forum Guidelines regarding premium users.
In the meantime, the WooCommerce Specific Ticket Settings knowledgebase article may help provide insights and further directions on your situation.
One of my colleagues will be with you shortly. We look forward to helping you out with this one.
Hang in there.
Hi there,
It seems like this thread has been quiet for a bit, so we’ll go ahead and close this for now. However, if any further questions or concerns come up, please open a Support Ticket on our Help Desk.
Please refrain from working out solutions behind closed doors.
This is an open question, and since the behavior you describe in your article does not reflect reality, I kindly ask you to investigate further and share your findings with all of us.
https://www.theeventscalendar.com/knowledgebase/completing-woocommerce-orders/
Hi @kaklappen ,
Thank you for your message, and we apologize if the current approach has caused any confusion or frustration. We highly value transparency and open communication, and your input is essential in helping us improve our processes.
However, since this concerns one of our premium plugins, the Event Tickets Plus, may I kindly ask that you open a Support Ticket on our Help Desk. This is for us to adhere to the WordPress Forum Guidelines regarding premium users.
Hi there,
It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to open a Support Ticket on our Help Desk.
I opened a ticket, about 7 days ago and didn´t get any reply. so please just answer the question here as well…
Hi @kaklappen ,
Thank you for your message, and I apologize it is taking some time for your ticket to be addressed, as we deal with higher than normal influx of tickets. Could you provide me with the ticket number?
I don´t know. but nobody seems to be interested in helping…
several times I send the ticket request-
This reply was modified 4 months, 1 week ago by
schmekbu.
Hi @kaklappen
To confirm, did you log in when submitting your support ticket? If so, you can check your open tickets from your The Events Calendar account here: My Support Tickets
If you’re unable to find your ticket, please try submitting a new one and reference this thread. Additionally, sharing your website URL would help me check your license and assist in locating your ticket in our HelpdDesk.
I’m really frustrated with the lack of assistance I’m receiving. I need a straightforward answer to my question instead of having tickets opened repeatedly. Can you please clarify why tickets are being sent out even when the order is not marked as complete?
It’s been 14 days since I opened this thread, and I haven’t seen any progress. It feels like my concerns are being ignored, and I would appreciate a more direct approach to resolving this issue. Thank you.
so far this seams like a joke wasting 14 days like this…Hi @kaklappen
I’m really sorry to hear that you’re still unable to receive support from our Help Desk—I understand how frustrating that must be. However, I want to clarify that this forum is strictly for non-premium users, and unfortunately, we’re bound by the WordPress Forum Guidelines, which are strictly enforced. If we were to provide premium support here, it could put us in violation of those rules.
That said, I revisited this thread, and I see that one of my colleagues has already provided some initial troubleshooting steps that might help resolve the issue. Have you had a chance to try those out?
If you’re still experiencing the issue, I’d be happy to assist in another way. If you can share the URL of your website (where the Event Tickets PLUS is installed), I can locate your account in our system and create a support ticket on your behalf, ensuring that your request gets the attention it needs.
Looking forward to your reply.
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This reply was modified 4 months, 1 week ago by
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