Ticket is generated twice in OsTicket plattform

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author SCAND

    (@scandltd)

    4 years, 10 months ago

    Hi.

    It seems like wp_mail hook called twice as we use it to run our functionality. Probably another plugin doing that. Could you try to disable your plugins one after the other and check when the issue will gone?

    As well, feel free to concat us to wordpress@scand.com

    Thanks.

    Best regards,
    SCAND Team

    Thread Starter araphael

    (@araphael)

    4 years, 10 months ago

    Sorry, forgot to say: the mail is only sent once.
    Doesn’t that mean, that wp_mail is called once?

    Plugin Author SCAND

    (@scandltd)

    4 years, 10 months ago

    > Doesn’t that mean, that wp_mail is called once?
    Yep, it should be. But we can’t be sure on 100%.

    Could you sent us osticket-connector.log file to wordpress@scand.com?

    As an option, if it possible of course, it would be better to get an access into admin part of your site to check all settings.

    Plugin Author SCAND

    (@scandltd)

    4 years, 10 months ago

    Hi @araphael,

    was the problem solved?

    Thanks.

    Thread Starter araphael

    (@araphael)

    4 years, 9 months ago

    Hi,
    yes it was an external plugin.
    Since they were part of a running solution, it did take quite a while to figure it out.

    Thank you for your help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Ticket is generated twice in OsTicket plattform’ is closed to new replies.