Ticket Id's

Hi,

Try this code.

function getRandomTicketId() {
$query = “SELECT MAX(ticketid) FROM " . jssupportticket::$_db->prefix . "js_ticket_tickets“;
$ticketid = “”;
$length = 5;
$maxticketid = jssupportticket::$_db->get_var($query);
if(!is_numeric($maxticketid)) $maxticketid = 0;
$ticketid = $maxticketid + 1;
$currentlength = strlen($ticketid);
if($length == $currentlength){
$length = 15;
}
for($i = 0; $i < ($length – $currentlength); $i++){
$ticketid = ‘0’.$ticketid;
}
return $ticketid;
}

Regards,
Ahmad Bilal

Hi,

To make ticket id to random number.

Edit ../plugins/js-support-ticket/modules/ticket/model.php

Find

function getRandomTicketId

Find

$possible = “2346789bcdfghjkmnpqrtvwxyzBCDFGHJKLMNPQRTVWXYZ”;
// we refer to the length of $possible a few times, so let’s grab it now
$maxlength = strlen($possible);
if ($length > $maxlength) { // check for length overflow and truncate if necessary
$length = $maxlength;
}
// set up a counter for how many characters are in the ticketid so far
$i = 0;
// add random characters to $password until $length is reached
while ($i < $length) {
// pick a random character from the possible ones
$char = substr($possible, mt_rand(0, $maxlength – 1), 1);
if (!strstr($ticketid, $char)) {
if ($i == 0) {
if (ctype_alpha($char)) {
$ticketid .= $char;
$i++;
}
} else {
$ticketid .= $char;
$i++;
}
}
}
$rows = jssupportticket::$_db->get_results($query);

Replace with

$possible = “012346789”;
// we refer to the length of $possible a few times, so let’s grab it now
$maxlength = strlen($possible);
if ($length > $maxlength) { // check for length overflow and truncate if necessary
$length = $maxlength;
}
// set up a counter for how many characters are in the ticketid so far
$i = 0;
// add random characters to $password until $length is reached
while ($i < $length) {
// pick a random character from the possible ones
$char = substr($possible, mt_rand(0, $maxlength – 1), 1);
$ticketid .= $char;
$i++;
}
$rows = jssupportticket::$_db->get_results($query);

Best regards,

Ahmad Bilal