Ticket Email Not Sent

  • Resolved Jamwithno

    (@jamwithno)


    8 years, 3 months ago

    Hey,

    I am making tickets for a website and I was testing it out to make sure all the emails sent correctly and the email with the ticket information would not send. Even after completing the order nothing was sent. It shows me as an admin the ticket but I want the ticket to be sent to the costumer. Can anyone help me with this?

    Thank You

    https://wordpress.org/plugins/the-events-calendar/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Jamwithno

    (@jamwithno)

    8 years, 3 months ago

    Any updates on this?

    Brook

    (@brook-tribe)

    8 years, 3 months ago

    Howdy Jamwithno,

    I would love to help you with this. We check the volunteer hforums here once every week, so it can be a bit between replies from Modern Tribe. Obviously the volunteer area is not the fastest place to get support, but we check it as often as we can. 🙂

    Email issues are notoriously difficult to troubleshoot. In this case any number of things could be happening. Your email provider could be marking the second email as spam, or outright rejecting two emails in a row due to rate limiting. Etc. You might try sending the tickets to a different email provider, like a gmail or a hotmail account. Make sure to check the spam folder. You might try having the Purchaser and admin email be the same, and having them be different. See if any combination of the above results in both emails being sent, or perhaps none. Let the community here know what you find out, might be able to offer more specific guidance once we have that type of debugging info.

    Cheers!
    – Brook

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