Title: Ticket Alice
Last modified: January 3, 2020

---

# Ticket Alice

 *  Resolved [simallurellc](https://wordpress.org/support/users/simallurellc/)
 * (@simallurellc)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/ticket-alice/)
 * Hi. So it says I can set the ticket alice for the email subject and “Note that
   it will only work in email subject. In case, if you want to change all the places
   then you have to translate .pot”. I can’t seem to locate the pot file… I essentially
   just want to change the word “ticket” to something else everywhere. Thanks.

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [SupportCandy](https://wordpress.org/support/users/supportcandy/)
 * (@supportcandy)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/ticket-alice/#post-12318335)
 * Hello [@simallurellc](https://wordpress.org/support/users/simallurellc/)
 * The word “Ticket” is used in a verity of sentences. Changing a word will not 
   be an option here. Because of the meaning of the sentence will get changed.
 * Yes, there is a solution to this by adding translation variables in all sentences.
   But it requires a LOT of work on our end and it will also impact all existing
   translations.
 * You can use plugin named “Loco Translate” ([https://wordpress.org/plugins/loco-translate/](https://wordpress.org/plugins/loco-translate/))
   to change it wherever you want.

Viewing 1 replies (of 1 total)

The topic ‘Ticket Alice’ is closed to new replies.

 * ![](https://ps.w.org/supportcandy/assets/icon.svg?rev=2763565)
 * [SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent](https://wordpress.org/plugins/supportcandy/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/supportcandy/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/supportcandy/)
 * [Active Topics](https://wordpress.org/support/plugin/supportcandy/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/supportcandy/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/supportcandy/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [SupportCandy](https://wordpress.org/support/users/supportcandy/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/ticket-alice/#post-12318335)
 * Status: resolved